Customer Account Manager

Location: San Lorenzo Tenochtitlán

Customer Account Manager – Packaging & Automation

Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)

*** US TOURIST VISA REQUIRED (For Training in the U.S)**
* About the Role

The Customer Account Manager is the trusted partner for Serac’s existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction. You’ll be the primary point of contact for customers, supporting everything from new formats and upgrades to training, audits, and service visits.

Success in this role is measured by customer loyalty, revenue growth, and satisfaction.

What You Bring

- Strong understanding of the automation & packaging machinery industry
- Excellent communication, negotiation, and problem-solving skills
- Ability to manage multiple priorities independently
- Professional, customer-first mindset
- Strong organizational and time-management skills
- Fluent in English for all job-related communications
- Advanced proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Education & Experience

- Bachelor’s degree in a relevant field (required)
- 10+ years experience with packaging equipment
- 5+ years experience with filling & capping machines
- 5+ years managing customer accounts in an industrial/OEM environment

Sales & Growth

- Drive sales by promoting tooling, upgrades, retrofits, service visits, maintenance contracts, and spare parts
- Identify and execute growth opportunities within existing customer accounts
- Build and execute strategic account plans to maximize customer value

Account Management & Customer Relationships

- Manage and grow assigned customer accounts
- Build strong relationships with key decision-makers and stakeholders
- Act as the voice of the customer internally

⭐ Customer Service & Satisfaction

- Deliver exceptional service and ensure high customer satisfaction
- Proactively resolve issues and escalate when necessary
- Track and respond to customer feedback and survey results

⚙️ Operational Collaboration

- Partner with Operations, Engineering, and Service teams to support customer needs
- Support Field Service Technicians with documentation and parts inventory audits
- Contribute to new programs and customer-driven solutions

✈️ Travel & Work Environment

- Up to 50% travel to customer sites
- Office-based with frequent customer interaction
- Domestic and limited international travel required
- Ability to lift up to 50 lbs and perform basic physical tasks during site visits

Additional Requirements

- Must be eligible to travel to the U.S. on a tourist (B-1/B-2) visa for training, if applicable
- Ability to work flexible hours as needed to support customers and projects

Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)

*** US TOURIST VISA REQUIRED (For Training in the U.S)**
* #Customer Account Manager

#Account Management

#Customer Success

#Aftermarket Sales

#B2BSales