Lead management

Puesto: Lead application management
Location: San Lorenzo Tenochtitlán

Role

Summary:

Lead application management for business-critical systems, ensuring stability, performance, and compliance. Oversee incident, change, and release management while driving process improvements and collaborating with cross-functional teams.

Primary

Skills:

Business Analysis or Product management skill with SQL, JIRA, Service Now, Git Hub, Data Analysis, Product Management, Solution Engineering, Code Review

Secondary Skill:
Python

Key Responsibilities:

- Provide L2/L3 support for enterprise applications; resolve incidents, requests, and enhancements.
- Manage Service Now/JIRA tickets, troubleshooting, and escalation.
- Coordinate releases, migrations, and environment maintenance from development to production.
- Implement risk mitigation, disaster recovery, and performance tuning strategies.
- Support testing, requirement analysis, and documentation.
- Collaborate with stakeholders for billing, reporting, and compliance.

Preferred:

Experience with packaged and custom applications (.NET, Wide Orbit, BTS), SQL/Oracle environments, and release management.

Location> Mexico City Av. Paseo de la Reforma #250, Torre "A", Piso 8, Colonia Juárez, Alcaldía Cuauhtémoc, C.P. 06600, CDMX, México