Bilingual Customer Service Associate - Spanish​/English

Location: Santiago de Querétaro

As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.

Your journey

Attention to detail, teamwork, results orientation.

Additionally, you have the following:

High school diploma (Bachelor's degree is preferred)
1 - 3 years related experience in customer service (quoting, logistics, etc)
Excellent Interpersonal and communication skills
Possesses the ability to oversee multiple tasks, stay organized, and focus on details.
May require advances problem solving skills
SAP, Excel
English advanced

Your contribution

Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
Create and manage customer accounts, including "Sold to" and "Ship to" addresses, extend customer accounts, and maintain customer information.
Process warranty claims, create Return Merchandise Authorizations (RMAs) for system returns and other returns, and handle credit and debit memos as needed.
Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy.
Conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips.
Manage pricing requests and product availability using SAP and Smartsheet Applications.
Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.