Call Center Representative

Location: San Lorenzo Tenochtitlán

Job Title:

Call Center Representative

Skills:

Call Center, customer service, Finance, BFSI

Experience:

1 Year

Job Location:

Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX

Onsite

We at Coforge are hiring Banking Call Center Representative with the following skillset:

- Handle inbound voice calls with professionalism & empathy.
- Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
- Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
- Assist with escalations and ensure timely resolution.
- Accurately document all interactions in client systems.

Requirements

- 6–9 months of call center experience (BFSI experience preferred).
- English proficiency: B2+ to C1.
- Must live within 1.5 hours of the site.
- Ability to work a 10-hour shift within hours of operation (6:00 AM – 4:00 PM).
- Comfortable with schedule: two 15-minute breaks and one 30-minute lunch.
- Strong customer service, problem-solving, and communication skills.
- Ability to adapt to client systems, policies, and compliance requirements.

Location:

Mexico City (on-site)

Schedule:

10-hour shifts, Monday to Saturday (with one weekday off)

Hours of Operation: 6:00 AM – 4:00 PM

Experience

Required:

6–9 months in a call center environment

English Level: B2+ to C1