Talent Management Lead

Puesto: Oliver Wyman - Talent Management Lead
Location: San Lorenzo Tenochtitlán

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

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Job Overview:

Join Oliver Wyman as a Support Professional Talent Management Lead in Mexico City and be part of a dynamic team shaping the future of internal talent (Support Professional*) across the Americas. You’ll oversee talent management for a dedicated population in the Americas and contribute to programs that attract, develop, and retain top talent across the full employee lifecycle — from onboarding and learning experiences to performance management and compensation processes - helping create a workplace where everyone feels they belong.

Bring your HR business partner skills and collaborate with regional and global team members to empower colleagues, support managers and make a direct impact on our growth and culture.

In this role you will work closely with the Americas’ Support Professional Talent Management team based in Chicago and New York and collaborate with the global Support Professional Talent Management team on global initiatives. This position will work with other HC teams and across the organization. This is an ideal opportunity for candidates who are highly organized, proactive, and eager to grow within a fast-paced, world-class environment.

* Support Professionals are business support functions such as Executive Assistants, Finance, Human Capital, Business Impact, Knowledge Services, Marketing, etc for the Americas.

This is a hybrid role that requires 2 days each week in the office. There is no option to be fully remote. Please submit your cv in English.

Responsibilities:

Culture Building, Engagement & Retention

- Foster a strong community of SP managers who leverage one another’s expertise and serve as a support system
- Present and drive monthly manager meeting call and solicit agenda topics from attendees
- Keep a pulse check on the employee morale across the assigned population and raise any concerning trends to the Americas’ Head of SPTM
- Partner with SPTM and management teams to research, develop and implement talent retention and career development strategies
- Partner with hiring managers, SP Recruiters and HC Ops to manage on-boarding process
- Work closely with the broader HC team to contribute to the office culture and engagement, in line with the Oliver Wyman values
- Execute and deliver on regional and global talent initiatives to enhance the overall employee and manager experience
- Build relationships with the local HC teams and work together on talent management related initiatives
- Review employee experience and OW Balance feedback with the SP TM Coordinator to address any concerns raised where the appropriate guidance and action is taken.

Performance Management

- Drive change management to embed a high-performance culture, coaching managers/leaders on continuous feedback, accountability, and development-focused performance conversations.
- Execute the full performance management cycle, partnering with managers to ensure timely, fair, and consistent assessments.
- Lead the coordination of mid-year and year-end performance and development activities and initiatives for the assigned population (including process, timelines, systems aspects, ratings consistency)
- Participating in annual calibration process, adding value through contributing views on performance context voice concerns, including employee relations related matters and facilitating calibration meetings.
- Providing guidance and training to SPs and SP managers on…