Customer Success Advisor

Location: Azcapotzalco

About the job

At Tech Mahindra, we are looking to add a Customer Success Specialist to our team with a focus on B2B sales and contract renewal.

This role is key to ensuring customer satisfaction, driving retention, and contributing to sustained revenue growth.

You will report directly to the Sales Manager, have an assigned territory, and develop a deep understanding of our products and services to offer strategic solutions. In addition, you will have access to first-class training programs that will enhance your professional development.

Key Responsibilities:

Manage a portfolio of strategic customers, ensuring high levels of satisfaction and retention.

Accurately prepare weekly, monthly, and quarterly sales forecasts.

Promote the sale of services through consultative interactions and periodic reviews.

Implement continuous improvements in the customer experience based on feedback.

Lead calls with partners to share best practices and growth opportunities.

Design and facilitate internal training for the sales team.

Maintain a high volume of interaction with customers via phone and email.

Ensure data integrity in CRM.

Collaborate with internal teams to optimize processes and maximize commercial efficiency.

Profile:

Location:

Mexico City (Tecnoparque, Azcapotzalco) – 100% on-site work.

Experience:

Minimum 1 year in B2B sales.

Languages:

Spanish and English (B2+ level).

Skills:

Customer focus and consulting skills.

Ability to manage and forecast sales flow.

Proficiency in MS Office and digital tools (email, video calls).

Experience in CRM (Salesforce or similar).

We offer:

Hourly salary $144.50

Legal benefits and above

Life insurance

Major medical insurance

Dental and vision coverage

Continuous training and professional development.

Dynamic and collaborative corporate environment.

Opportunities for growth in a leading company in its sector.

Excellent facilities with cafeterias, restaurants, ATMs, and convenience stores.

Free transportation from the Ferrería metro station to the offices.