Product Operations Manager

Location: San Lorenzo Tenochtitlán

Position Title :
Product Operations Manager

Location :
Mexico City

Key Responsibilities:

- User Lifecycle Management :
Develop localized acquisition/activation/retention/monetization strategies (via local channels, partnerships, personalized initiatives) aligned with Mexican user habits.
- Product Operations :
Monitor daily product performance, resolve operational issues, collect user feedback, and collaborate on feature testing/optimization with the product team.
- Data & Performance :
Track core metrics (CAC, conversion, retention, LTV, default rate) via Excel/SQL/Tableau; analyze data to iterate strategies and report insights.
- Compliance & Risk :
Ensure operational compliance with Mexican regulations (Condusef, Buro de Crédito, data privacy laws); coordinate with risk teams to control default rates.
- Cross-Team Collaboration :
Align with local sales/marketing/partners; act as a liaison between regional HQ and local teams to share market insights.

Qualifications:

- 3+ years in fintech product operations, or a similar role, proven track with credit/BNPL products and user lifecycle management.
- Knowledge:
Deep understanding of credit user behavior, market dynamics, and fintech regulations.
- Strong organizational and communication skills.

Experience with project management tools is helpful.
- Proficiency in Excel , SQL, Tableau/Power BI; data-driven decision-making.

- Education:

Bachelor’s degree in Business, Marketing, Finance, or related fields (master’s a plus).
- Language:
Spanish, English, preferably Chinese.