Business Product Operations Manager

Location: San Lorenzo Tenochtitlán

Position Title  :  Product Operations Manager  Location  :
Mexico City

User Lifecycle Management  :
Develop localized acquisition/activation/retention/monetization strategies (via local channels, partnerships, personalized initiatives) aligned with Mexican user habits.
Product Operations  :
Monitor daily product performance, resolve operational issues, collect user feedback, and collaborate on feature testing/optimization with the product team.
Data & Performance  :
Track core metrics (CAC, conversion, retention, LTV, default rate) via Excel/SQL/Tableau; analyze data to iterate strategies and report insights.
Compliance & Risk  :
Ensure operational compliance with Mexican regulations (Condusef, Buro de Crédito, data privacy laws);
Align with local sales/marketing/partners; act as a liaison between regional HQ and local teams to share market insights.

3+ years in fintech product operations, or a similar role, proven track with credit/BNPL products and user lifecycle management.
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Experience with project management tools is helpful.
~ Proficiency in Excel , SQL, Tableau/Power BI; data-driven decision-making.
~ Bachelor’s degree in Business, Marketing, Finance, or related fields (master’s a plus).
~ Language:
Spanish, English, preferably Chinese.