Representante de servicio técnico

Location: Cuautitlán Izcalli

Position:
Customer Representative (Mexico)

Location:

Client manufacturing site – Mexico City / State of Mexico
Position Objective
Provide on-site technical support and customer service to ensure fast and effective response to production line issues related to aluminum foil materials, guaranteeing production continuity, product quality, and strong customer relationships.
Required Profile

Education:

Technical degree or Bachelor's degree in Mechanical Engineering or a related field.

Experience:

Engineering background with customer-facing experience.
On-site technical support and problem-solving experience in manufacturing, packaging, or raw materials industries.
Strong service orientation and hands-on approach.

Languages:

Fluent English (mandatory).
Chinese is a plus.
Residence:
Based in Mexico, preferably living near major manufacturing plants.

Key Responsibilities
On-site technical support & problem solving
Provide 7x24 emergency response to production line issues at the customer site.
Quickly diagnose and resolve aluminum foil-related issues such as pinholes, tape breakage, surface defects, deviations, stretching, poor sealing, etc.
Minimize customer downtime and operational losses.
Quality & root cause analysis
Conduct root cause analysis using methodologies such as 8D and 5 Why.
Prepare detailed technical reports and drive corrective and preventive actions internally.
Coordinate customer complaints and improvement actions with internal teams (production, quality, technical).
Customer relationship & value-added services
Act as the main on-site representative at the customer facility.
Build and maintain strong professional relationships with customer teams (procurement, quality, production, R&D).
Provide basic technical training on aluminum foil materials, applications, and failure prevention.
Proactively collect customer requirements, new needs, and market or technology trends.
Working Conditions

Schedule:

According to local factory operations.
Vacations:
According to local labor law.
Reporting line:
Headquarters (Line Manager / General Manager).
Benefits & Notes
Annual bonus based on customer satisfaction.
First year under a consultancy agreement (invoicing required).
Conversion to a permanent employment contract after one year.
Travel, accommodation, and transportation covered when working outside the assigned area.
En Manpower Group creamos espacios laborales incluyentes donde lo que se busca es el talento y las competencias de las personas sin importar sus características individual es como sexo, edad, orientación sexual, identidad o expresión de género, nacionalidad, situación migratoria, apariencia física, discapacidad, idioma, condición social, económica, de salud o jurídica, embarazo, estado civil o conyugal, religión, opiniones, expresión física, diversidad corporal, afiliación política, presencia de tatuajes visibles o no, otras modificaciones corporales, u otra condición que pueda considerarse.