Talent Management, Supervisor

Puesto: Talent Management, Supervisor- Oliver Wyman
Location: San Lorenzo Tenochtitlán

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. com  , or follow us on  Linked In  and  X  .

* PLEASE SUBMIT CVs IN ENGLISH

* THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.
* The TMC supports a range of talent management activities in close collaboration with the Talent Management Team. Key responsibilities include the execution of administrative tasks and processes related to: staffing, performance management, and consultant talent programs (e.g., The TMC also provides support with analytics and reporting as well as other ad-hoc support for Talent Managers and the Talent Management function of Oliver Wyman.

The Supervisor is the team leader for the Talent Management Central Coordinators based in Mexico City. The Supervisor is a “player / coach” role, where they will primarily focus on managing the day-to-day operations of the TMC, coach and train team members, be responsible for the quality of their work product and ensure adherence to Service Level Agreements (SLAs). The Supervisor will also occasionally execute on tasks as surge support or when complex use cases arise.

The Supervisor plays a key intermediary role between the TMC and the Talent Management team across the Americas region (and globally, when applicable). The Supervisor will participate in Americas Talent Management meetings and feedback-sharing sessions and seek to constantly improve the quality of output of the TMC, the depth of understanding of the Coordinators, and expand the services the TMC offers to the Talent Management team.

Beyond assisting in carrying out the Coordination work described below, the Supervisor will be primarily responsible for:
The day-to-day management of the Talent Coordinators (TCs) in Mexico City
Ongoing process improvements in coordination with the Talent Management team
Ensuring TCs are experts in relevant OW systems (providing hands-on training as needed)
Capacity and load management of TC team (including hiring and performance managing the TCs)
Flawless execution of key talent management processes
Management and tracking of SLAs (including redefining SLAs as needed)
Overall, the Supervisor will oversee the TMC and be accountable for the successful delivery of the following systems updates, data entry, and workflow related tasks:

Create Resource Requests for upcoming projects
Consultant performance management
Support execution of the year-round performance management process for consultants by providing PMO support, including key process steps, TM checklist, communication templates, etc.
Act as system owner for the firm’s proprietary performance management systems for consultants and carry out system testing when required
Work with Talent Managers to ensure project review requests are generated accurately and timely
Support Talent Managers in chasing overdue project reviews
Maintain accurate records on project review completion status and provide regular reports
Help manage certain colleague programs like the annual MBA sponsorship process, Non-Profit Fellowship, and Golden Passport / Mobility program
Ad hoc analysis and reports as required by Talent Management function
Note that while the focus of the role includes the areas above, the role may occasionally include support for additional Talent Management activities
BA/BS and minimum of 4 years' experience working in performance/talent management or HR administration. (People management experience
Process management experience
Proficiency with data analysis and reporting and experience working with a resource management system highly desirable
Excellent written and verbal communication skills in English

Strong Microsoft Excel (analytical) skills
Working knowledge of Microsoft Word and Power Point
Self-motivated, comfortable working as part of a global team, takes…