Talent Management, Supervisor

Puesto: Talent Management, Supervisor- Oliver Wyman
Location: Tuxtla

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

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* PLEASE SUBMIT CVs IN ENGLISH

* THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.
* Job Overview:

Key Responsibilities:

The TMC supports a range of talent management activities in close collaboration with the Talent Management Team. Key responsibilities include the execution of administrative tasks and processes related to: staffing, performance management, and consultant talent programs (e.g., those under the banner of FlexOW). The TMC also provides support with analytics and reporting as well as other ad-hoc support for Talent Managers and the Talent Management function of Oliver Wyman.

The Supervisor is the team leader for the Talent Management Central Coordinators based in Mexico City. The Supervisor is a “player / coach” role, where they will primarily focus on managing the day-to-day operations of the TMC, coach and train team members, be responsible for the quality of their work product and ensure adherence to Service Level Agreements (SLAs). The Supervisor will also occasionally execute on tasks as surge support or when complex use cases arise.

The Supervisor plays a key intermediary role between the TMC and the Talent Management team across the Americas region (and globally, when applicable). The Supervisor will participate in Americas Talent Management meetings and feedback-sharing sessions and seek to constantly improve the quality of output of the TMC, the depth of understanding of the Coordinators, and expand the services the TMC offers to the Talent Management team.

Beyond assisting in carrying out the Coordination work described below, the Supervisor will be primarily responsible for:
The day-to-day management of the Talent Coordinators (TCs) in Mexico City
Ensuring the up-time of the TMC while managing workloads of the TCs
Ongoing process improvements in coordination with the Talent Management team
Workflow assignment and coordination for the TCs
Interaction / alignment with the TMC location in Warsaw
Ensuring TCs are experts in relevant OW systems (providing hands-on training as needed)
Capacity and load management of TC team (including hiring and performance managing the TCs)
Flawless execution of key talent management processes
Management and tracking of SLAs (including redefining SLAs as needed)
Proactive process improvement and enhancements
Accurate and timely report production

Overall, the Supervisor will oversee the TMC and be accountable for the successful delivery of the following systems updates, data entry, and workflow related tasks:

Staffing
Support TM teams to ensure timely and accurate updates to the staffing system (Certinia)
Create Resource Requests for upcoming projects
Check end dates/extensions and review writers for assignments with upcoming end dates
Attend staffing meetings
Generate and disseminate regular and ad-hoc reports

Consultant performance management
Support execution of the year-round performance management process for consultants by providing PMO support, including key process steps, TM checklist, communication templates, etc.
Generate basic reporting on process compliance
Act as system owner for the firm’s proprietary performance management systems for consultants and carry out system testing when required
Manage the creation and distribution of system folders for annual Career Review process
Work with Talent Managers to ensure project review requests are…