Account Specialists Manager

Location: Tuxtla

Retention Manager    Do you have experience leading sales teams focused on retention and upsell? Have you managed teams that support U.S.

-based customers? This is your opportunity to join a leading global technology company.
About the Role
We are looking for a   People Manager   to lead a team of   Account Specialists   responsible for retention, growth, and support of a U.S. customer portfolio.
This is a strategic role, key to driving commercial results, developing talent, and ensuring operational excellence.
️   Main Responsibilities

• Lead, motivate, and develop a team of Account Specialists.

• Ensure achievement of retention and upsell targets.

• Manage team performance, talent development, and growth.

• Implement sales enablement tools and processes, including accurate forecasting.

• Guide renewal and upsell negotiations in partnership with Account Executives.

• Facilitate customer conversations that communicate the value of our solutions.
✔️   

Required Qualifications

• Bachelor’s degree.

• Fluent English (must).

• 5+ years managing teams supporting a U.S.

-based book of business.

• Strong experience in retention, upsell, and service renewal.

• Proven experience leading professional teams and developing talent.

• Advanced conflict resolution and decision-making skills.

• Ability to handle ambiguity and navigate complex situations.

• Strong leadership skills to direct work and ensure high-quality deliverables.

✨   
What We Offer

• A strategic leadership role in a global tech company.

• Real opportunities for career development and growth.

• A dynamic, collaborative, and results-oriented environment.