Consumer Collection Specialist collections, and overdue consumer accounts phone

Puesto: Consumer Collection Specialist (Payments, collections, and overdue consumer accounts over the phone)
Location: Centro Tular Primera Sección

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.  At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class.

It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence.

The Consumer Collections Specialist is responsible for collecting payments and resolving overdue consumer accounts while maintaining a professional, empathetic, and customer-focused approach. This position requires full professional fluency in English, both verbal and written, as it involves daily interaction with English-speaking customers to collect payments, resolve billing concerns, and ensure a positive customer experience. The analyst ensures timely follow-up on past-due payments, uses data-driven insights to improve collection effectiveness, and supports continuous process improvement within the Accounts Receivable (A/R) function.
Communicate clearly and confidently in English to collect payments, negotiate repayment plans, and resolve account issues.
Handle incoming customer inquiries regarding billing, payments, and account disputes with empathy, accuracy, and professionalism.
Process payments on consumer accounts for credit card declines, non-sufficient funds or general past due balances.
Collaborate with customer care and finance teams to ensure alignment on billing, refunds, and dispute resolutions.
Associate or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred.
Fluent in English (both verbal and written) — this is a mandatory requirement.
Knowledge of consumer credit and collections principles, as well as familiarity with consumer data privacy and debt collection regulations.
Proficiency in ERP or CRM-based receivables and collections systems.
Proficient in Microsoft Excel and Word.
Generous benefits package including major medical expenses and life insurance
Message & data rates may apply.