Coordinador de instalación de fibra óptica

Location: Santiago de Querétaro

Shift Leader at NOC
Behavioral Competences:
Customer care
Dynamism
Troubleshooting
Ability to work on own initiative (Being proactive).
Good Making decision
Self Initiative.
Good self-awareness.
Sense of Urgency
Actively seeks out tasks that help develop skills and knowledge of team members.
Flexible and adaptable approach to problem solving.
Actively encourage strong working relationships with other teams.

Preferred

Skills:

• Fluent in English: conversation and writing

• Negotiation & coaching skills

• Strong communication skills

• Aptitude for quickly learning technical and procedural topics

• Strong analytical and organizational skills

• Self-starter and pro-active

• Strong performance focus

• Self-motivated and works well under pressure.

• Excellent team-working skills, stress resistant

• Work independently, keep own competence and skills up to date

• Deep understanding and experience of network monitoring concepts and management tools.

• Capable of multi-tasking, good time management and prioritization of workload

In this role, you will be responsible for:
Supervising the real-time operational activities of the NOC’s
Leading a team of professionals
Maintain a service orientated environment focused on prediction, detection, and resolution of issues
Motivate and coach staff, facilitate employee skill development and coordinate NOC work schedules and assignments, & making sure that everything is done in time and properly according to SLA and Service delivery expectation.
Ensure fast fault isolation and support escalations  accordingly  , assume accountability for the operations effectiveness of the NOC
Define key performance indicators, driving the PBC and career planning process for all employees within own team.
Train staff on daily functions; i.e. monitoring network equipment and systems, documenting network events, taking corrective action in response to alarms, performing network and system configuration changes, provide assistance to field support technicians and customer problem management team
Acting as the NOC primary contact for vendors, service providers, partners and internal support teams
Full Accountability for all activities performed during the shift at NOC
Knowledge of Huawei's existing and future product/services portfolio,

Minimum Qualifications & Experience Requirement
~ Advanced diploma or higher in Telecommunications, engineering or management
~5 or more years experience proving customer support, performing network maintenance, monitoring and/or configuration
~ Prior supervisory/management experience preferably in NOC or similar technical support organizations
~ Demonstrated ability to lead, direct and develop technical teams in NOC activities and supervise effective operational business processes
~ Working knowledge of BTS, Node B and RF communications from different vendors and IP networks.
~ Previous experience support 7x24x365 operations environment
~ Strong communication skills and ability to convey complex technical information
~ Excellent problem solving skills

Mexican working rights is essential