Customer Support Representative

Customer Support Representative (Full Time)

Job Category:
Customer Support Center

Requisition Number: CUSTO
004501

• Posted:
  December 16, 2025
• Full-Time
• On-site

Showing 1 location

• Pay or shift range: $17.75 to $19.73 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.

• Promptly answers all incoming calls in a polite and professional manner.
• Directs calls to the appropriate departments.
• Schedules appointments and reviews appointment details, date, time, location, and clinician.
• Keeps demographic information updated and accurate.
• Communicates PCP change requests or transfer care/location requests.
• Sends late arrival notices and follows cancellation and rescheduling procedures.
• Assists with on-boarding, training, quality assurance and employee engagement.

Qualifications

• Bilingual, Spanish and English.
• High School diploma or GED certificate.
• Computer knowledge.

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

Equal Opportunity Employer; this employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.