Desk Controller

Position: Hire Desk Controller
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

A unique opportunity for an energetic, forward-thinking individual to join our expanding team at our Wakefield depot.

As one of the leading innovators in our sector, we are currently looking to recruit a Hire Desk Controller within our Powered Access depot.

About the Role

About You

The successful applicant will possess the core qualities that we pride ourselves on, such as being customer-focused, a good communicator, being organised, valuing teamwork, being reliable, and having a willingness to learn.

If you possess these character traits, then you could be exactly the person we’re looking for. Experience in a rental or a service-related industry may be advantageous but is definitely not essential.

About the Role In return, we offer a competitive package in an established, fast-paced, ambitious company that will provide career stability and progression prospects. You will be working for a company where hard work is rewarded.

We are looking to recruit suitable individuals who will be joining a relatively new team and will have an opportunity to make an immediate impact.

The team are the central point of contact for customers placing orders, making enquiries, and coordinating machine allocation and deliveries/collections.

In brief, this Hire Desk Controller role involves:

Taking hire enquiries via telephone, email, and our online ordering system and processing them into our hire system.
Checking the availability of machines and operators and ensuring that order statuses are always up-to-date on our systems.
Coordinating with the engineering and transport teams to ensure that the correct machines are ready and available to be delivered to customer sites.
Dealing with customer queries, complaints, and damages.
Dealing with customers professionally and politely at all times, and maximising sales using your product knowledge.
Maintaining health and safety standards within the hire office.
Communicating effectively with other colleagues and providing a helpful and friendly point of contact for depot enquiries.
Benefits
25 days holiday, plus statutory holidays.
Inclusion in a profit share scheme.
An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
Death-in-Service benefit of 2 x salary.
Healthcare cash plan.
MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2

Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
Christmas Bonus Payment (Discretionary).

Requirements

Previous experience in a customer-focused role is a must, as is attention to detail when processing information into our hire system.
A good knowledge of Microsoft packages and computer skills in general.
You must be outgoing and enthusiastic.
As this is a customer-facing role, excellent communication skills and a friendly approach are a must.
Timekeeping and using your initiative will be important aspects of the role, so you should be proficient in these skills.
Experience working on a hire desk would be a distinct advantage