Assistant Retail Manager

Overview

Our Company – Fleet Feet is the largest running retailer in the country with more than 280 stores and a robust e-commerce site. We are inclusive and focused on delivering unmatched service and support to every customer. We value teamwork, problem solving, and a fast-paced, high-energy environment where team members wear many hats and help each other succeed.

As an Assistant Retail Experience Manager
, you will work to support the Retail Experience Manager in the day-to-day and long-term success of retail staff. You will help build the best customer experience by focusing on what matters most – the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Demonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales setting
• Passion for managing, training, motivating employees
• Ability to own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
• Fosters growth of others through recognition, coaching and development opportunities
• Promotes individual and team performance by setting expectations, delegating and providing tools and resources
• Builds and maintains trust from staff and customers by using sound judgement
• Positive, self-motivated, detail-oriented, collaborative and customer-centric
• Willing to go above and beyond when needed
• Communicate professionally with customers and team
• Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education
• Support all Fleet Feet initiatives, activities and functions

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.