Asst Restaurant Manager - Metairie, LA

Asst Restaurant Manager – Metairie, LA at Church’s Chicken PR

Reports To (Title): Restaurant General Manager

Department: Field Operations

The Assistant General Restaurant Manager works under the direction of the Restaurant General Manager to handle day‑to‑day operations, ensure the successful implementation of Church’s initiatives and programs, and achieve financial sales and profitability targets while meeting all banking, administrative, and compliance responsibilities.

• Assists RGM in ensuring all employees are trained and maintains appropriate staffing, preparing weekly schedules.
• Helps staff during high‑volume periods as needed.
• Manages paperwork, profit and loss statements, and inventory records.
• Enforces all company policies and procedures and maintains compliance.
• Ensures federal, state, and local laws and ordinances are practiced and enforced.
• Maintains a clean facility and delivers consistent, high‑quality products daily.
• Performs other duties as assigned.

• Minimum 18 years of age.
• High school diploma or GED.
• At least 1 year of supervisory experience in the restaurant industry.
• Serv Safe® food safety training is highly recommended.

• Valid driver’s license and proof of valid insurance.
• Ability to work a minimum of 40 hours per week and flexible shift schedule, including weekends.
• Knowledge of restaurant policies, operational and HR procedures.
• Excellent interpersonal skills and professional interaction at all levels.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures.
• Coaching, counseling, and building strong work habits in employees.
• Focus on continuous improvement of customer satisfaction.
• Recruiting and interviewing potential team members.
• Conflict resolution and team supervision.
• Create and maintain a positive work environment.

• Exceed guests’ expectations and prioritize guests as the highest priority.
• Lead by example, promote urgency in guest satisfaction.
• Investigate and resolve guest complaints regarding food quality or service.
• Establish a friendly, welcoming restaurant environment.

• Promote a respectful team environment with coaching and feedback.
• Hire, train, develop the right people and plan staffing levels.
• Display exemplary onboarding and orientation practices.
• Understand team dynamics and facilitate teamwork.
• Provide specific, timely, actionable feedback.

• Ensure all food products meet Church’s high quality standards.
• Apply principles of food preparation and production per Church’s specifications.
• Meet health, safety, and sanitation requirements in line with Church’s policies and regulations.
• Follow cash and security procedures to maximize safety.
• Maintain safe and obstruction‑free dining and work areas.

• Set clear achievable goals and communicate each team member’s role.
• Achieve results personally and by guiding teams, holding members accountable.
• Use company tools to audit guest service and food safety practices.
• Encourage staff to meet or exceed desired goals with appropriate techniques.
• Provide clear, timely feedback on performance.

If you’re hungry for a career that’s fun, fast‑paced and loaded with opportunity, then you’re in the right place. At Church’s®, we make real comfort food that makes a difference in people’s lives. For over 60 years, our restaurant has been a place where hard‑working people can get ahead and go on to do amazing things by serving others.

Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.