Mazda Service Manager

Job Summary

We are seeking a dedicated and experienced Service Manager to oversee our operations and ensure exceptional service delivery. The ideal candidate will be responsible for managing a team and driving sales growth. This role requires strong leadership skills, effective communication, and a passion for providing outstanding customer service.

• Supervise daily operations to ensure efficiency and adherence to company standards.
• Lead, train, and develop team members to enhance their skills and performance.
• Oversee budgeting processes to ensure financial targets are met.
• Implement sales strategies to achieve revenue goals while providing excellent customer service.
• Monitor team performance and provide constructive feedback to improve service quality.
• Collaborate with other departments to streamline operations and enhance customer satisfaction.
• Conduct regular assessments of store management practices to identify areas for improvement.

• Proven experience in a supervisory or management role within a retail or service-oriented environment.
• Strong background in services management with a focus on achieving targets.
• Excellent mathematical skills for budgeting and financial analysis.
• Ability to effectively manage a team, fostering a collaborative work environment.
• Experience in training development programs aimed at enhancing employee capabilities.
• Lead and motivate a team of skilled technicians and service advisors
• Drive departmental performance, meeting and exceeding profitability, managing KPI's. And most importantly, setting the bar in our market for CSI.
• Oversee daily operations of the service department, ensuring efficiency and quality
• Maintain compliance with manufacturer standards and dealership policies
• Foster a customer-first culture throughout the service department

• 3+ years of experience as a Service Manager (Import brand experience preferred)
• Strong leadership, communication, and problem-solving skills
• Deep understanding of fixed operations and dealership management software (DMS)
• Proven track record of CSI improvement and revenue growth
• Valid driver's license and clean driving record

• Competitive salary + performance bonuses
• Comprehensive benefits package (health, dental, vision, 401(k))
• Ongoing training and advancement opportunities
• A supportive, high-performance team culture

Join our team as a Service Manager where you can make a significant impact on our operations while developing your career in a dynamic environment!