Express Technician Supervisor

Overview

An Express Technician Supervisor manages the daily operations of a dealership or service center's quick-service lane (expess lane). This role involves leading a team of technicians to perform maintenance services - such as oil changes, tire rotations, and inspections - quickly, safely, and accurately. The supervisor is responsible for workflow, quality control, customer satisfaction, and training staff.

• Team Leadership & Supervision:
  Manage, schedule, and train express techncians to ensure high-quality service and productivity.
• Workflow Management:
  Coordinate the daily operations of the express lane to ensure vehicles are serviced within established time standards.
• Quality Control:
  Inspect work in progress upon completion to ensure proper, safe repairs and to minimize "comebacks".
• Customer Service:
  Address customer inquiries and concerns and interact with service advisors to ensure a positive customer experience.
• Technical Support:
  Diagnose complex issues and provide guidance on difficult repairs or maintenance.
• Safety & Compliance:
  Enforce all safety policies, hazardous materials procedures, and OSHA regulations.
• Inventory & Equipment Maintenance:
  Monitor inventory levels of parts and supplies and ensure that all shop equipment is in proper working order.
• Documentation:
  Review repair orders for accuracy and completeness.

• Experience:
  
  Previous experience as an automotive technician (often 3-5+ years) and experience in a supervisory or leadership role.
• Technicial Knowledge:
  Strong understanding of automotive repair, maintenance, and diagnostics, particularly with quick-service procedures.
• Certifications:
  
  ASE (Automotive Service Excellence) certifications are often required or preferred.
• Leadership
  
  Skills:
  
  Ability to monitor, train, and motivate a team.
• Communication:
  Excellent interpersonal and commumcation skills to interact with customers and staff.
• Organizational
  
  Skills:
  
  Capable of handling a fast-paced enviroment and managing multiple tasks simultaneously.
• License: A valid drivers license.

• Health
• Dental
• Vision
• 401K Plan
• Long Term Disability
• Short Term Disability
• Paid Vacations
• Life Insurance
• Direct Deposit

We cordially invite you to come tour our new 30,000 square foot state-of-the-art building. Business is booming and we are adding a few extra-extradordinary individuals.

Our new state-of-the-art building is open to serve our valued guests and employees. We have proudly served the community for 35 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.