Workers’ Adjuster II; Hybrid – Metairie, LA

Overview

Position Title: Workers’ Compensation Claim Representative II (or higher, DOE)

Location: Metairie, LA – Hybrid

Schedule: Monday–Friday, 8:00 AM–4:30 PM CST

Salary Range: $55,000–$75,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

This role is responsible for investigating and adjusting Louisiana workers’ compensation claims, including lost time, litigated, and questionable claims. You’ll manage a multiple-account desk serving industries such as hospitals, casinos, trucking companies, and restaurants. Join a team of experienced supervisors and adjusters in a hybrid work environment with opportunities for growth.

This is a true workers’ compensation adjuster role responsible for managing claims from start to finish (cradle to grave), not an HR or consulting position.

When we hire adjusters, we look for professionals who take ownership of their work, navigate complexity with confidence, and deliver exceptional service with integrity. In this role, you’ll be trusted to manage your files independently while contributing to a collaborative, high‑performing team.

• Investigate and adjust Louisiana WC claims in compliance with CCMSI guidelines
• Handle lost time, litigated, and questionable claims from start to resolution
• Conduct recorded statements, wage calculations, and claim investigations
• Collaborate with defense attorneys and negotiate settlements
• Limited travel for quarterly claim reviews

What You’ll Bring

Required

• 3+ years of Louisiana WC claims experience
• Louisiana Workers’ Compensation Adjuster License
• Strong investigative, negotiation, and organizational skills

Nice To Have

• Experience with recorded statements and wage calculations
• Familiarity with industry accounts (healthcare, hospitality, trucking)

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth:
  Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing…