Certified Medical Assistant - Urology Clinic

Overview

Your job is more than a job.

LCMC Health is committed to delivering patient-centered care with integrity, quality, and compassion. The descriptions below reflect the responsibilities, qualifications, and expectations for roles within the clinic and ambulatory services.

• Customer Service: maintain a positive attitude, apply customer service skills, utilize service recovery processes, treat customers with dignity and respect, identify needs and begin problem solving, interact with patients, families, visitors, and staff to maintain a professional environment, and prioritize first-time right actions.
• Financial Stability: inform supervision of current or anticipated problems, use time and resources effectively, perform tasks with minimal supervision, coordinate with peers and staff, accept and complete assignments promptly, follow time and attendance policies, and monitor compliance issues including fraud and abuse.
• Patient Throughput: keep patients informed and contribute to organizational goals for throughput within the scope of the position.
• Performance Improvement: participate in ongoing education and culture change initiatives, communicate clearly, promote regulatory and accrediting agency compliance, document according to policies, and work collaboratively to improve processes.
• Patient Care: prepare patients for visits, collect and record vitals and relevant information, discuss care plans with physicians, administer treatments as directed, document and submit charges, and ensure room and equipment readiness and cleanliness.
• Communications: relay information between patients, physicians, labs, pharmacies, and other healthcare personnel; document communications in the patient record; manage correspondence and test results.
• Procedures Support: prepare for office procedures, provide privacy and instruction to patients, obtain specimens, complete paperwork, and support post-procedure care as directed.
• Safety & Infection Control: stock and organize treatment areas, monitor supplies, oversee equipment and instruments, report repairs promptly, update health maintenance recommendations, and maintain relevant logs.
• Clerical Clinic Support: participate in clinic preparation, handle equipment, obtain medical records, scan documents into the electronic medical record, answer calls and route them appropriately.
• Additional Duties: perform other duties essential to clinic operations, conduct specialty testing or minor procedures under supervision, screen patients during procedures, monitor vital signs, and respond to changes requiring physician attention.

• Education:
  
  High School Diploma, GED, or equivalent, or 2 years of relevant work experience.
• Licenses &
  
  Certifications:
  
  CMA (AAMA) or CMA (NHA) and other required certifications as listed, plus Basic Life Support for Health Care Providers.
• Skills:
  
  clinical skills (vital signs, documentation, specimen labeling and transport, medication administration, computer skills), and strong communication and guest relations abilities.
• Supervision: this position does not formally supervise employees.

Work Shift:

Days (United States of America).

East Jefferson General Hospital is part of LCMC Health, a community-focused system dedicated to delivering high-quality care across Louisiana and beyond.

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Think one-of-a-kind care, not one-size-fits-all.
• See opportunities, not problems and focus on solutions.
• Encourage ideas and collaboration.
• Love what makes you unique and bring your best self to work.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary describes the general nature and level of work performed by people assigned to this role. This is not an exhaustive list of duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

• To get started, complete the application accurately; incomplete applications may be eliminated due to missing information.
• Information on your application may be used to verify prior employment and background.
• Applications are inactive after 6 months and require a new application to be completed.
• Proof of citizenship or immigration status may be required to verify lawful work authorization in the United States.