Patient Access Rep

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. That every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

• Greet patients and guests in a courteous manner whether via telephone contact or in person.
• Initiate scheduling an appointment or completing the check‑in process/admission for patients.
• Obtain and verify accurate identification and demographic data for the patient’s permanent medical record.
• Perform point‑of‑service collections, face‑to‑face patient interactions related to completing the patient registration and admission process.
• Verify insurance via electronic verification, telephone, or web application.
• Represent the company professionally and cross‑train to support multiple functions across all patient and payer types.
• Balance the cash drawer daily, prepare deposit slips and follow the closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships and a genuine willingness to prevent or resolve interpersonal conflicts.
• Adapt behavior to the specific patient population, including respect for privacy, method of introduction, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Required – High school diploma or equivalent

Preferred – Associate’s degree

Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service‑related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Preferred – Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty‑based certification)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows‑style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

• Sedentary work – Exerting up to 10 pounds of force occasionally; may involve walking or standing for brief periods of time.
• No exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
• Occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.

Ochsner Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Are you ready to make a difference? Apply Today!