Program Supervisor

About Arc of Greater New Orleans

A group of concerned parents joined forces in 1953 to provide better lives for their children who, because of developmental delays and intellectual disabilities, were not able to participate in everyday society. At the time, little was known about intellectual disabilities. It was very common for doctors to counsel parents to place their children in institutions for most of their lives.

Emboldened by their collective desire to raise their children in the home and their refusal to accept that institutionalization was the only option, groups around the country organized and implemented action plans at the local level to give their children fuller lives in the community.

Our independent local 501(c)(3) nonprofit is known as Arc of Greater New Orleans. We currently serve over 500 children and adults in Jefferson, Orleans, St. Bernard, Plaquemines, and St. Tammany parishes.

Are you looking for a career that makes a difference in your local community? Join us at the Arc of Greater New Orleans!

The Program Supervisor is responsible for the supervision of a team of Direct Support Professionals (DSPs) and their supported living participants. They are partly responsible for staff development and team performance management, and they are constantly seeking ways to improve the operational efficiency of their program.

• Establishes and maintains operating policies and procedures of the Home Emergency Living Program.
• Makes daily decisions required in the operation of the program.
• Communicates with the Director regarding program activities and attends meetings as necessary.
• Obtains clearance from the Director before implementing operational changes that affect participants.
• Monitors Lead DSP's and DSP's regularly while service is in operation. Completes performance evaluations.
• Maintains, reviews and completes all service documentation (ISP's, progress notes, reports, etc.).
• Submits all monthly records to be placed in the participant's file in the programs office.
• Assists support staff with completing and submitting incident reports within 24 hours.
• Performs case management duties, as needed, including development/implementation of service plans.
• Provides 10 hours of direct service per week to monitor and assure quality services.
• Coordinates monthly circle/staff meetings to measure participants' progress.
• Trains participants to recruit, select, schedule and evaluate their Lead DSP and DSP staff.
• Coordinates and oversees scheduling of service to participants.
• Remains on-call for emergencies and scheduling needs of participants and staff they are supervising
• Contributes to developing a positive relationship with the community and other agencies.

• Bachelor's Degree in human services or related discipline preferred
• Letter of completion from a Direct Support Professional training program or one year of experience as a Direct Support Professional can be substituted for a degree
• Minimum of one year of supervisory experience
• Previous experience working directly with persons with developmental disabilities preferred
• Must have a valid LA driver's license

• This role requires moderate activity, including sitting, standing, walking, carrying, and prolonged periods of activity while assisting another person
• This position requires the ability to lift both light and heavy items as needed occasionally

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.

The Arc of Greater New Orleans is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability protected veteran status or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.