Concierge - Pleasanton; Part Time

Overview

About the Role The Concierge supports Gap Inc.’s Pleasanton workplace by delivering a welcoming, professional, and brand-aligned experience for employees, guests, and partners. This role plays a pivotal part in shaping first impressions and contributing to a positive, well-organized workplace environment.

Working in close partnership with the Office Manager, Security, and cross-functional teams, the Concierge supports daily office operations, helps uphold safety protocols, and ensures a consistent, high-quality workplace and visitor experience. Discretion, sound judgment, and attention to detail are essential, as the role may support senior leaders and other key visitors.

• Greet employees, guests, vendors, and visitors in a warm, professional manner, creating a positive lobby and arrival experience.
• Manage visitor and vendor check-in processes in accordance with established security and access protocols.
• Builds relationships with key stakeholders and frequent visitors by delivering a welcoming, professional, and personalized experience.
• Assist employees with badge access issues in partnership with Security.
• Respond to inquiries and resolve issues promptly with a service-oriented approach.
• Support meetings, events, and on-site activities by coordinating logistics and providing day-of assistance as needed.
• Maintain familiarity with building amenities, services, and daily activities to guide guests and new hires.
• Monitor lobby and common areas to ensure they remain clean, organized, and welcoming.
• Maintain up-to-date knowledge of local dining, transportation, and amenities to support visitor needs.
• Collaborate effectively with cross-functional partners to ensure consistent service delivery.
• Hours of operation: M-F, 8:30am-2:30pm

• Minimum of 2 years of experience in a customer-facing role within hospitality, workplace services, luxury retail, or a comparable professional environment.
• Strong commitment to delivering a high-quality, guest-centered experience with professionalism and empathy.
• Clear, courteous, and effective verbal and written communication.
• Demonstrates a polished, professional demeanor aligned with company guidelines.
• Proven ability to handle sensitive situations and information responsibly.
• Comfortable managing multiple priorities in a fast-paced environment.
• Team-oriented, dependable, and able to build positive working relationships across levels and functions.
• Strong attention to detail with the ability to follow processes and complete tasks reliably.
• Comfortable using Microsoft 365 (Outlook, Teams), Zoom, and visitor management systems such as Envoy (or similar).
• Ability to stand for extended periods (up to 8 hours) and perform job-related physical tasks with or without reasonable accommodation.
• Willingness to work occasional overtime or weekends as business needs require.
• Openness to feedback, learning, and continuous improvement.