Service Department Receptionist

Key Responsibilities

Answers incoming phone calls. Direct caller to appropriate department or individual or takes a thorough message.

• Customer Intake:
  Greet guests as they arrive at the service department and determine the nature of the visit.
• Sheduling:
  Book and manage service appointments for customers and staff.
• Communication:
  Communicates with callers and visitors in a professional, friendly and efficient manner.
• Translate customer concerns into repair orders for technicians and notify team members when customers have arrived.
• Information Source:
  Provide basic information on dealership policies, procedures, and service status.

Communicate messages to the appropriate parties in a timely manner.

• Assists with clerical duties as requested.
• Maintains a professional appearance.
• Other tasks as assigned.

Must be at least 18 years old and able to pass a drug screen and a background check.

Education:

A High School Diploma or GED. Able to communicate in English and Spanish is a plus.

• Technical Proficiency:
  Experience with Microsoft Office (Word, Excel, Outlook) and Dealership Management Systems (DMS) like ADP and CDK.
• Math
  
  Skills:
  
  Ability to calculate discounts, interest, percentages, and accurately count cash.

Exceptional interpersonal skills, "cherry" disposition, and strong conflict de-escalation for handling upset clients.

The role often requires the ability to sit or stand for long periods and are expected to maintain a professional appearance as they represent the dealership.

• Health
• Dental
• Vision
• 401K Plan
• Long Term Disability
• Short Term Disability
• Paid Vacations
• Life Insurance
• Direct Deposit

We cordially invite you to come tour our 30,000 square state-of-the-art building. Business is booming and we are adding a few extra-extraordinary individuals.

our state-of-the-art building is open to serve our valued guests and employees. We have proudly served the community for 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.