Inside Sales
Listed on 2025-12-31
-
Retail
Customer Service Rep, Retail Sales
Job Title:
Beauty Advisor
FLSA: Non-exempt
Company: SBH
Department: Store Operations
Reports to: Store Manager
Essential Functions
Provides an optimal customer experience utilizing our selling behaviors. Ensures all transactions are complete and accurate and the store is maintained to meet brand standards.
Primary Duties
Knowledge, Skills/Abilities and Requirements
- High School Diploma or equivalent
- Must be 18 years of age or older
- 1+ years retail sales/customer service experience preferred
- Able to communicate with customers, co-workers, and management in a clear and concise manner.
- Ability to execute knowledge from product knowledge training to support customer service.
- Can read and explain product labels.
- Can follow direction and perform other duties as assigned by Manager.
Competencies
Desire to grow and learn.
Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.
Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.
Typically articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens.
Works well with others to get the job done/support the customer. Understands and practices inclusion.
Works to meet the needs of external and internal customers.
Holds self to a good work standard. Manages own time, focuses on the right priority and achieves what needs to be done.
Proactively contributes to activity to support strategic plans.
Understand how the store operates.
Uses the right information to make good decisions. Has good judgment to make prompt but balanced decisions to inform others and/or the customer.
Working Conditions / Physical Requirements
The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
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