Deli Manager

DUTIES AND RESPONSIBILITIES - Customer Service

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.
• Assist customers with product suggestions, special orders, and food preparation recommendations.
• Answer incoming calls and resolve customer complaints; escalate to Store Director when necessary.
• Engage in suggestive selling and other sales techniques via phone, intercom, and one-on-one interactions.

• Possess specific knowledge of duties performed by all department employees; oversee and assist with preparation, cooking, and serving food items.
• Implement proper and efficient product preparation and packaging techniques.
• Operate related equipment, including:
  • Kitchen utensils
  • Fryers, conventional and microwave ovens, pizza ovens
  • Slicers, grills, food processors, wrappers, scales, printers, pallet jacks
• Prepare sandwiches, salads, pizzas, hot and cold foods, and food/party trays according to company standards.

• Maintain deli case cleanliness, visual appeal, and inventory levels.
• Ensure proper cleanliness, sanitation, and appearance of deli area and equipment.
• Maintain a safe work environment and ensure compliance with temperature standards during preparation, display, and storage.

• Schedule, supervise, train, and assign duties to department employees.
• Ensure adequate coverage and service levels through effective scheduling.
• Train employees on store policies, sales, and record-keeping procedures.
• Identify and develop employees with high potential for advancement.
• Monitor employee productivity and evaluate overall performance.
• Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures.

• Plan daily operations and monitor production processes for compliance and profitability.
• Prepare sales and inventory reports; conduct physical inventory every 4 weeks.
• Control inventory to maintain product quantity, quality, and freshness per division directives.
• Stock and rotate products; maintain and organize cooler.
• Understand and execute opening and closing department procedures.
• Build displays and discard outdated or spoiled products.
• Implement effective promotional and seasonal displays; may oversee salad bar and wing bar operations.

• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Ensure proper code dating for all products within the department.
• Follow and maintain department standards for handling quick-sale items.

• Perform receiving duties, including:
  • Breaking down loads
  • Verifying orders using invoices
  • Inspecting quality
  • Reporting shortages
  • Stocking and rotating products
• Adhere to product temperature and storage guidelines and follow proper packaging techniques.
• Process administrative paperwork and maintain accurate department records.