General Manager

Join to apply for the General Manager role at Whataburger of Mesquite, Inc.

Total compensation for the General Manager/Operating Partner position is $61,000 - $85,000 DOE.

• Competitive WEEKLY Pay
• Bonus (Incentive) Program
• Schedule Flexibility
• Leadership Development and Career Growth Opportunities
• Tuition Reimbursement Program
• 401(k) Plan
• Discounted Meals
• Service Awards
• Scholarship Program
• Whataburger Family Foundation (Hardship Grant Assistance)
• Chaplain Service
• Paid Vacations

Leadership and Communication

• Protects and promotes the Whataburger Brand at all times.
• Consistently completes Orange Guidebook (OGB) and NSF checklist.
• Conducts and attends meetings as required.
• Schedules and conducts LTO training sessions.
• Attends Quarterly Business Meeting.
• Attends GM meetings as necessary.
• Reports critical or unplanned situations, which require immediate action and exceed budget ranges, to the Area Manager.
• Communicates needs, deviations, exceptions, and other pertinent operating data to Area Manager.
• Communicates any maintenance needs of revenue-producing equipment immediately.
• Ensures compliance of Family Member Guidelines.
• Prepares and presents ideas and recommendations to peers and upper management as assigned.
• Prepares standard and special reports for upper management as assigned.
• Communicates direction clearly and follows up to ensure specific actions are carried out as intended.

People

• Demonstrates Whataburger’s Family Value Proposition “Pride, Care, and Love.”
• Ensures responsible sourcing, interview, selecting, and placing of candidates.
• Actively utilizes tools for recruiting and talent selection. Pre-screens and interviews potential job candidates, performs reference checks consistently on all Manager, Team Leader, and Team Member candidates.
• Conducts New Hire Orientation as needed and schedules new hire training shifts.
• Identifies and trains Team Members for future Team Leader and Manager roles.
• Ensures the training of the staff and maintains a program to satisfy the restaurant’s staff development plan.
• Conducts and reviews training certifications.
• Conducts performance reviews when necessary and works with employees to correct deficiencies. When necessary, administers disciplinary action, up to and including termination.
• Conducts and processes merit increase reviews.
• Oversees effective scheduling based upon forecasted sales and hours necessary to accomplish the restaurant’s goal of excellence for food quality and budget attainment.
• Recognizes and rewards top performers on a regular basis.
• Maintains professional relationships with Team Members, treats Team Members with fairness and sensitivity, avoiding any indication of favoritism.
• Communicates all harassment complaints and other complaints involving Whataburger policy violations to Area Manager, Senior Area Manager, Director of Operations and Director of Human Resources, as appropriate.
• Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other team members.
• Maintains an effective working relationship with management team.

Systems

• Ensures performance of administrative tasks.
• Makes payroll corrections.
• Review’s payroll data prior to submission to ensure accuracy.
• Reviews the OGBs and addresses any issues.
• Review’s pass-down communications.
• Communicates maintenance issues in a timely manner and follows up with resolutions.
• Ensures completion and accuracy of end of day paperwork.
• Completes food and supply orders for the unit.
• Conducts cash handling audits to ensure money handling compliance.
• Invoice posting.
• Ensures accuracy of deposit preparation and roll change delivery. Ensures compliance of all deposit handling procedures.
• Ensures compliance of all cash handling procedures.
• Investigates cash and inventory losses and reports any discrepancies to the Area Manager.
• Conducts and reviews Quality and Food Safety Audits.
• Tracks performance per meal segment, by Dine-in and Drive-thru.
• Sets individual goals to increase sales through four walls marketing and incentive programs.
• Monitors quality of food production, customer service, and speed of service on all shifts.
• Greets customers and solicits general and specific…