Senior Solutions Engineer, Business Technology - Hybrid

As a Sr. Solutions Engineer, you will work closely with core departments, executives, and Business Technology teams across multiple sites. This person will exemplify strong troubleshooting and communication skills. The ideal candidate is as comfortable in the trenches resolving complex end-user issues as they are with leading projects and implementing complex solutions that impact the entire organization. You will need to be intimately familiar with ] the various SAAS apps owned by our team, such as Jira, Jamf, Okta, and Google Workspace, with an emphasis on Atlassian Jira Service Management administration (Configuration, Automations, Workflows, etc.)

and scripting. Because this position will be a combination of support / administrative and project-related work, the ability to work independently and prioritize work and time appropriately will be crucial to the role. Experience as a technical lead on projects from inception to completion is a must. We don’t care about degrees, we don’t care about certifications, we only care about your desire to please the customer (our employees), passion for your work, and your experience in the role.

We feel that having the motivation and ability to find the proper solution for a problem is much more important than having all of the answers on hand. We will bring a safe and engaging workplace for you to grow and learn, while also providing guidance and support to help you be the best you can be.

• Own key portions of our Atlassian cloud environment, including setup and management of workflows, automations, sites, projects, etc. within Jira, JSM, and Confluence.
• Lead efforts to refine processes through scripting and other automation tools
• Assist with administration of our complex Okta environment (experience with Org2
  
  Org is a plus)
• Act as technical lead on projects impacting the entire organization
• Be a point of contact for various SAAS applications owned and managed by the team (Google Workspace, Slack, Jamf, etc.)
• Effectively and efficiently communicate project and task status to Business Technology management, as well as set expectations for work completion
• Provide end user technical support and troubleshooting on escalated issues
• Act as a mentor to more junior members of the team
• Identify where improvements to systems, infrastructure, automation, and workflows are needed

• Workflow configuration tools (Okta, Tines, Sailpoint, etc)
• Jamf
• Okta
• Google Workspace (Mail, Calendar, Drive Administration)

• Atlassian Administration
• Okta Administration (Org2
  
  Org, SAML, Okta Workflows)
• Google Workspace Administration
• An eye for finding areas to improve and implement process
• Demonstrated history of project management
• Strong and confident communication across departments and all levels of management
• Familiarity with provisioning tools like Jamf, and workflow tools like Okta
• Ability to coach and mentor team members

• 5+ years of experience with Atlassian Suite (Jira, JSM, Confluence)
• 3+ years corporate experience with Okta / IAM
• 3+ years corporate experience with Google Workspace
• 3+ years project management experience
• 7+ years corporate experience in technical support

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Senior Solutions Engineer Business Technology Hybrid
• Mesquite, TX, USA