Customer Service Coordinator

Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make a difference?

At Jillamy Packaging and Warehousing., we're looking for a Customer Service Coordinator to join our team and take on a critical role in ensuring smooth day-to-day operations. You'll be the friendly face (and voice!) our customers rely on, while managing logistics details that keep things running seamlessly. What You'll Do:

* Be the key liaison between our customers, carriers, and internal teams-scheduling trucks, confirming shipments, and solving any issues that pop up.

* Enter and tender loads, follow through on problem resolution, and support both current and potential customers.

* Create and manage essential shipping documents like Pick Tickets and Bills of Lading (BOLs).

* Pull inventory from our 3PL partners and keep our systems updated with timely, accurate data.

* Monitor inventory levels and flag any discrepancies.

* Deliver regular and ad hoc reporting with precision.

* Follow and enforce Standard Operating Procedures (SOPs) and compliance standards.

* Maintain well-organized, up-to-date documentation and digital records.

* Support safety, operational excellence, and continuous quality checks.

Requirements

What You Bring:

* Minimum 1 year of experience in a warehouse, contract packaging, or customer service role.

* High School Diploma or equivalent required.

* Ability to lift up to 50 pounds (with equipment or assistance).

* Excellent communication, organization, and problem-solving skills.

* Comfortable multitasking in a high-volume, deadline-driven setting.

* Experience with Microsoft Office and logistics-related technology.

* A calm, professional demeanor-even under pressure.

* A commitment to punctuality, safety, and team collaboration.

* Authorization to work in the U.S.

What We Offer:

* Competitive pay + annual performance reviews

* Medical, Dental, Vision, and Rx plans

* 401(k) with employer match

* Short- and Long-Term Disability Insurance

* Voluntary Life/AD&D coverage

* Paid Time Off + Holidays

* Direct Deposit + Employee Support Programs

Equal Opportunity Employer

Jillamy, Inc. is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, gender, national origin, age, disability, veteran status, or any other legally protected status. If you require a reasonable accommodation during the application process, please contact our Human Resources Department.

Salary Description

$18 - $22 per hour