Bilingual Spanish​/English Debt Collections Rep

Bilingual Spanish/English Debt Collections Rep

Work from your home location within the United States. Seeking talented debt collections professionals to join an $18 Billion company and industry leader offering:

• Position is 100% Remote!!!
• Competitive Salary ($18.50/hr. – $24.50/hr., depending on experience & location)
• Pay differential offered for bilingual English/Spanish speakers
• Shifts available – Monday–Friday, 10am–7pm CST
• Monthly commission bonus program
• Excellent benefits and potential for advancement with a large stable industry leader

The bilingual Spanish/English medical debt collections representative will perform collection follow‑up with patients on delinquent and/or non‑delinquent accounts for medical providers in a high‑volume call center environment. The collections specialist will utilize excellent communication and customer service skills to resolve patient accounts.

• Assist patients in the resolution of outstanding payments from past‑due accounts
• Identify problem accounts and elevate as appropriate
• Update the patient record to reflect actions taken on the account
• Achieve monthly department collection goals
• Maintain minimum production standards
• Achieve quality‑assurance scores that meet department requirements
• Work within company attendance guidelines
• Provide excellent customer service during all interactions
• Perform all responsibilities in compliance with company policies and procedures
• Comply with HIPAA rules and regulations to protect sensitive or confidential information
• Assist with various projects as assigned by direct supervisor
• Additional responsibilities may include focus on one or more departments or locations as specified in the addendum

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma required

• 1–2 years of related experience
• Transferable skills/experience beneficial but not required
• Ability to multitask within multiple channels of technology
• General computer skills with working knowledge of word processing, spreadsheets, and email applications
• Detail oriented with good analytical and organizational skills
• Good interpersonal skills and ability to work cohesively within a team environment
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management

Fresenius Medical Care maintains a drug‑free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans

Seniority Level: Entry Level

Employment Type: Full‑time

Job Function: Accounting/Auditing and Finance

Industries: Hospitals and Health Care