Service Technician II C468 Arizonas Dukes of Air

Overview

Reports To: General Manager /Service Manager

Status: Full-time

Category: Service

Location Name: Arizona Dukes of Air of Service Experts

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Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Uses hand-held device to record all required information on customer call and completes all forms and paperwork neatly, timely, completely, and accurately; collects payment from customer
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivering excellent customer service and sustaining high levels of customer satisfaction
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Carries out corrective actions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company programs or procedures
• Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company programs/procedures
• Operates devices or equipment as prescribed by company programs or procedures
• Participates in safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company programs or procedures immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform acts that endanger the safety or well-being of others
• Does not engage in pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirements

• High school diploma or GED, and 0-2 years of experience in a technical setting, or previous experience as an Installer or Maintenance Technician
• Must possess all valid licensing or certification as required by federal, state, provincial, or local laws for the geographical work area
• EPA and safety certifications required
• Knowledge of servicing heating, air conditioning, ventilation equipment and related accessories
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient at starting up and balancing airflow and properly aligning belts and pulleys on all systems with minimal supervision
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with minimal supervision
• Effective communication skills to interact with customers and resolve issues
• Effective time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces
• Ability to work in varied environmental conditions (hot, cold, outdoor, indoor, dry, humid, slippery, heights, congested areas)
• Ability to…