Supervisor, Security

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

• Supervises daily operations for a team of Security Officers; includes regular duties such as planning, scheduling, submitting timesheets, organizing, and directing execution of routine and special project work delegated by Security leadership.
• Identify and attract talent by partnering in the recruitment process, assessing qualifications, interviewing candidates, and hiring individuals to join the team.
• Contribute and support the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data center, assets, and personnel.
• Coach and guide Security staff by modeling professional conduct, adhering to security policies and safety regulations, and by overseeing the team's performance management at the assigned work sites.
• Process quarterly promotions with the collaboration of regional managers and site managers.
• Guide team members on how to fulfill the special / unique requirements for NTT GDC Americas clients, and ensure requirements are met; includes maintaining a positive and professional demeanor, proper engagement, and establishing client relationships.
• Monitor security operations at all times during shift to ensure data center and surrounding property are secured.
• Manage security compliance through audits in coordination with internal and external stakeholders.
• Coordinates Security vendor onboarding training in partnership with Deployment Services and Critical Facilities Operations.
• Act as the first point of contact during security incidents.
• Conducts investigations at the direction of management, gather evidence, and prepare incident reports.
• Administers the operation of all security related systems on shift, such as access control, CCTV, digital video recording, photo badging, etc.
• Prepares and reviews periodic security reports to clients and internal leadership.
• Organizes and conducts predefined actions in emergencies and renders first aid, in events ranging from fire, and work accidents, to illness.
• Manages the procurement of essential equipment spares and office supplies for designated staff and shift; this includes maintaining inventory levels and resources are readily available to support the team’s effective performance and daily operations.
• Recommends improvements to recordkeeping software to capture accurate security officer activities.
• Ensure all Security Officers on shift meet all NTT GDC Americas dress code and Uniform Standards.
• Performs other duties as assigned, and regular, predictable attendance is essential.

• Familiarity with security process and leadership, preferably in a data center or critical infrastructure environment.
• Knowledge of physical security systems, access control, surveillance technologies, and incident response procedures.
• Familiarity with regulatory requirements such as SOC 2, PCI DSS, and HIPAA.
• Knowledge of OSHA and safety rules.
• Leadership skills with the ability to learn to motivate and manage a team effectively.
• Analytical and problem-solving skills to identify and mitigate security risks and vulnerabilities.
• Good communicator, with ability to interact with stakeholders at all levels.
• Ability to function in stressful situations, remaining calm while making critical decisions.
• Familiar with occupational hazards and safety rules.

• High School or GED required.
• 2 – 4-year degree, or equivalent combination of work experience and occupational training / certifications.
• Prior Law-Enforcement and/or Military…