VP of Operations; Emailable

Position: VP of Operations (Emailable)

VP Of Operations

Emailable is a leading email verification and deliverability platform trusted by 200,000+ businesses globally, from scrappy startups to household names. We power mission‑critical email infrastructure that must be fast, accurate, compliant, and always on.

We’re a highly efficient, globally distributed team. We move fast, build obsessively, and take deep pride in operational excellence.

Role Overview

The VP of Operations is the execution engine of Emailable.

You will own the day‑to‑day operational machine across support, engineering coordination, quality, compliance, and internal systems. Your job is to make the business run smoothly, predictably, and without the founder being pulled into every fire.

This is a hands‑on operator role, not a corporate strategy job. You will build processes, fix broken ones, create operational clarity, and raise the standard of execution across the company.

If you’ve scaled a SaaS company from $1M $15M ARR and love building repeatable, efficient, high‑tempo operating systems : you’ll thrive here.

What You’ll Own Operational Execution

• Build and maintain the operating cadence of the entire company
• Run weekly standups, sprint reviews, and cross‑functional syncs
• Ensure priorities are executed on time, every time
• Develop dashboards for SLAs, product delivery, and reliability

Support & Customer Operations

• Maintain best‑in‑class support SLAs
• Oversee ticket management, escalation paths, QA of responses
• Identify patterns in support and feed them into product / engineering

Engineering & Product Coordination

• Facilitate sprint planning and execution
• Ensure engineering deadlines are realistic and met
• Unblock bottlenecks across engineering, QA, and product
• Build the communication layer between product, engineering, and support

Compliance & Reliability

• Manage SOC2 initiatives, audits, and ongoing compliance
• Oversee GDPR processes (DSARs, deletion workflows, DPIAs)
• Tighten privacy ops, logging, and risk mitigation

Cross‑Functional Alignment

• Create company‑wide visibility into priorities
• Ensure everyone is working on what matters most
• Build operational clarity, documentation, and SOPs

Team & Vendor Oversight

• Manage contractors, LATAM talent, and global contributors
• Implement performance standards and accountability systems
• Optimize tooling and operational workflows (Crisp, Basecamp, Hub Spot, etc.)

What You’ll Build in Your First 90 Days

• A predictable weekly operating rhythm
• A unified KPI dashboard for operations
• A clean support workflow with
• A repeatable engineering release cadence
• An org‑wide roadmap with true visibility
• A compliance process that doesn’t rely on the founder
• SOPs for the highest‑friction areas of the business

You will take ownership of the machine so the CEO can focus on growth, partnerships, brand, and strategy.

What Success Looks Like in 12 Months

• 90% of operational fires never reach the CEO
• Release cadence increases 50‑100%
• Support meets or exceeds SLAs consistently
• Internal communication becomes predictable and structured
• Churn decreases due to operational improvements
• Compliance becomes a non‑issue
• Engineering executes without drama or drift
• Company runs smoother than it ever has

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