Operations Manager

Banda Group International, LLC is a world-class provider of environmental safety, security, technical, and project management support services for a diverse clientele across government and private sectors nationwide. Founded on the principles of Environmental, Health, and Safety (EH&S), BGI is committed to operational excellence, integrity, and service-driven partnerships.

As an Employee Stock Ownership Plan (ESOP) company, BGI is proudly employee-owned. Our team members have a direct stake in the company’s success, driving accountability, collaboration, and long‑term growth. We offer a competitive salary, an excellent working environment, and a generous benefits package including paid vacation, health insurance, and a robust 401(k) program.

The Commercial Services Operations Manager is responsible for overseeing the daily operational performance of BGI’s commercial services division. This role is a hands‑on leadership position focused on execution, accountability, team development, client satisfaction, and scalable growth.

This position reports to the Vice President of Commercial Operations and oversees managers, supervisors, and field personnel to ensure operational efficiency, quality service delivery, and financial performance.

The ideal candidate is a growth‑oriented operational leader who will invest long term in building structure, strengthening culture, and scaling the commercial services division over the next decade.

• Oversee day‑to‑day operations of commercial service contracts
• Ensure services are delivered on time, within budget, and to quality and safety standards
• Develop efficient workflows and operational structure
• Lead, coach, and develop managers, supervisors, and field personnel
• Establish clear expectations, performance metrics, and accountability standards
• Conduct performance reviews and promote employee engagement and retention
• Monitor expenses and revenue performance
• Support forecasting and cost‑control initiatives

• Maintain strong communication with clients and key stakeholders
• Represent BGI professionally in meetings, negotiations, and project discussions
• Address operational issues promptly and ensure high customer satisfaction
• Facilitate collaboration among internal teams and external partners

• Identify operational risks and implement proactive mitigation strategies
• Monitor project progress and adjust resources as necessary to maintain efficiency
• Ensure adherence to quality control processes and best practices
• Conduct post‑project reviews to support continuous improvement

• Enforce safety policies, procedures, and regulatory compliance requirements
• Ensure services are delivered in accordance with contractual and legal standards

• Maintain accurate and up‑to‑date project documentation and records
• Provide regular operational updates and performance reports to Executive Leadership

• Assist in identifying opportunities to expand service lines and improve market position
• Support proposal development and operational planning initiatives

• Perform other related responsibilities as assigned to support BGI’s operational and strategic goals.

• Bachelor’s degree in Construction Management, Engineering, or related field (Master’s preferred).
• Minimum 10–15 years of progressive experience in construction management, including at least 5 years in a leadership role.
• Proven ability to lead, motivate, and develop teams, delegate effectively, and resolve conflicts constructively.
• Strong analytical and problem‑solving skills, with the ability to make sound decisions under pressure.
• Experience with value engineering, cost control, and forecasting to maximize efficiency and profitability.
• Excellent verbal and written communication skills, with the ability to engage effectively with clients, executives, and field personnel.
• Solid understanding of construction processes, building codes, and safety regulations;
  data center construction experience is a plus.
• Proficiency in project…