Quality Supervisor - Telecom, Security & LSS

Related Experience and Employment

Related experience in Telecom, Security & LSS required. Full benefits available after 30 days of employment. Full-time, direct hire position.

The Quality Supervisor oversees a team of Quality Training Specialists to execute the activities required to meet IES training and quality standards.

• Work closely with Quality Manager to establish the company's quality procedures, standards and specifications for all business units.
• Define and train quality procedures to team and operations staff.
• Review reports done by team to ensure customer requirements are met.
• Ensure that manufacturers' specifications are met.
• Proactively look for ways to reduce waste and increase efficiency.
• Set up and maintain controls and documentation procedures.
• Monitor performance by gathering relevant data and producing data and recommendations.
• Make suggestions for changes and improvements and how to implement them.
• Use relevant quality tools to make sure managers and other staff understand how to improve the business.
• Monitor team to confirm we are working as effectively as possible.
• Be a customer advocate.
• Mentor team members to achieve goals; professional and personal.
• Other duties as assigned.
• Min USD $80.00 / Yr. Max USD $100.00 / Hr.

• High School diploma or equivalent.
• Minimum of three (3) years training experience or related role.
• Minimum of five (5) years project management experience in telecommunications, electrical or a related technical or construction field.
• Prefer BICSI trainer certification. BICSI Technician certification also preferred.
• Demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
• Working knowledge of arithmetic, algebra, geometry and their applications.
• Skilled in numerical and statistical analysis.
• Proficient with Microsoft Office (Word, Excel, PowerPoint and MS Project).
• Must meet company minimum driving standards.
• Estimated 50% travel. Must be able to travel within the branch territory and/or regional territory as needed.
• Must be able to learn and teach company and customer project management systems.
• Must promote the company culture and mission to all employees, vendors, clients and business partners.
• Must possess proven problem‑solving skills, critical thinking skills and the ability to effectively read, write and give oral presentations.
• Must have proven high skill level to interpret blueprints and other project documents, including but not limited to specifications, reporting and quality requirements.
• Must be self‑motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
  Prefer BICSI trainer certification.
• Must be able to use hand and power tools, climb ladders, lift 50 pounds.
• Must be able to work a non‑standard work schedule as required to provide job, team or individual specific training.
• Must have proficiency with adult learning theory and instructional design (preferred).

• Operate as a team member of management.
• Strong verbal and written communication skills.
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Must be able to learn and teach company and customer project management systems.
• Must be able to interpret blueprints and other project documents.
• Must be able to climb ladders, use hand and power tools, lift 50 pounds.

• High School diploma or equivalent.
• Minimum 3 years of training experience or related role.
• Minimum 5 years of project management experience in telecommunications, electrical or a related technical or construction field.
• Prefer BICSI trainer certification.
• Demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
• Working knowledge of arithmetic, algebra, geometry and their applications.
• Skilled in numerical and statistical analysis.
• Proficient with Microsoft Office (Word, Excel, PowerPoint and…