Maintenance Supervisor; Residential s

Maintenance Supervisor (Residential Apartments)

Job Summary:

Responsible for ensuring overall property maintenance needs are completed in a timely and efficient manner while decreasing costs and staying within budget. Also responsible for developing, mentoring, and leading a high‑performing and cohesive maintenance team.

• Recruits, interviews, hires, and trains new staff.
• Manages maintenance technicians, housekeepers, groundskeepers, and porters.
• Delegates team schedules and prioritizes daily maintenance including work orders, turns, pools, and general grounds keeping.
• Monitors all maintenance projects through completion and ensures appropriate follow‑up communication and documentation.
• Delegates tasks appropriately to maximize team efficiency.
• Ensures all team projects are completed on or before scheduled dates.
• Maintains appropriate staffing levels to meet property needs, including on‑call scheduling.
• Evaluates employee work performance thoroughly and thoughtfully on an annual basis, providing constructive feedback and achievable goals.
• Coaches and mentors team members to aid their advancement within the company.

• Ensures maintenance requests are addressed within 48 hours.
• Ensures “turns” are completed on or before the day prior to residents’ scheduled move‑in dates.
• Reduces costs per unit year over year in Repairs & Maintenance, Clean & Make Ready, and Recurring Replacements.
• Reduces utility costs by following Section 13E (Utility and Energy Conservation) of the Policies and Procedure Manual.
• Performs general inspections, service requests, repairs, and maintenance as a working supervisor.
• Maintains competency in plumbing, heating and cooling systems, pool care, painting, carpentry, roofing, and fencing.
• Secures all property assets, including office, buildings, laundry, maintenance shops, and common areas such as fenced courts and swimming pools.
• Inspects building and grounds daily to ensure safety, cleanliness, and curb appeal.
• Monitors vendor performance and ensures compliance with company guidelines.

• Maintains a clean and organized shop area.
• Maintains appropriate inventory levels for timely completion of work orders and turns.
• Ensures all maintenance orders stay within budget and GL codes.
• Turns all invoices into the Property Manager the day they are received.

• Maintains continuous, detailed daily communication with the Property Manager regarding all aspects of property maintenance.
• Communicates effectively and positively with residents to enhance customer satisfaction and retention.
• Conveys messages, ideas, and expectations to the Property Manager, maintenance team, and residents clearly and thoroughly.

• Understands and adheres to the Policies and Procedures Manual, Fair Housing Laws, and OSHA Standards.
• Maintains the MSDS binder, ensuring it is current and up to date.
• Ensures all safety standards, policies, and procedures are followed by the maintenance team.

• Maintains open, honest, and timely communication with residents regarding maintenance requests and property concerns.
• Ensures all communicated commitments with residents are fulfilled and appropriate follow‑up communication is provided.
• Ensures the maintenance team handles residents’ property carefully and respectfully.

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a high‑paced and sometimes stressful environment.

• High school diploma or equivalent.
• At least two years of related experience required.
• At least one year of related management experience required.

• Must be able to lift up to 30 pounds at times.
• Must have reliable transportation, a valid Arizona Driver’s license, a clean driving record, and personal auto insurance.

Mid‑Senior level

Full‑time

Management and Manufacturing