Manager Deployment, Dynamics 365

Job Description

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Technology, Digital and Data

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems—seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next‑generation platform will leverage pre‑configured business processes, optimized workflows and AI‑powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.

We are seeking a delivery‑focused Deployment Manager;
Dynamics 365 to lead a team of Deployment Consultants supporting Caterpillar Dealers in the Americas and their selected System Integrator to deploy our Dealer ERP Template. This high‑impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to program objectives, managing risks and dependencies, and ensuring consistent, high‑quality outcomes through scaled Agile practices.

• Managing the day‑to‑day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projects, including overseeing project responsibilities and schedules, and developing contingency plans for potential risks.
• Organizing and coordinating teams who work on diverse aspects of digital programs around the Caterpillar Dealership.
• Carry “Voice of the Dealer” into the Product and Engineering team for future deployment and dealer needs on MS Dynamics 365.
• Develop existing teams’ talent and skillsets in MS Dynamics 365 and supporting deployment tools such as Mavim, Leapworks, etc.
• Serving as an collaborative leader and liaison, developing deep working relationships between Caterpillar Dealers, System Integrators and Caterpillar product and engineering teams.
• Facilitating meetings and discussions with Caterpillar Dealer and Cat Digital leaders to share continual update and full transparency of status on deployment projects.
• Lead and mentor existing team members to foster a high‑performing Agile culture.
• Identifying, escalating, and tracking risks, issues and cross‑team dependencies so deployment projects run to committed time schedules and expected quality.
• Managing the Azure Dev Ops environment to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for success project completion.
• Be a strong deployment SME voice in regular product and steering committee meetings and stakeholder events for the Cat Dealer ERP Template.
• Give strategic leadership to your deployment team and set working priorities.
• Achieve Enterprise set Deployment targets for each calendar year.
• Manage team T&E budget.

• ERP & Systems Knowledge (MS Dynamics 365 focus)
• Hands‑on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.
• Understanding of ERP configuration, security, and integrations with related systems.
• Awareness of Microsoft release cycles and ability to assess new features for business value.
• Knowledge of System product lifecycle management, including adoption and change management.
• Implementation:
  Knowledge of how to run applications for organizations, including Caterpillar…