AI Data Operations Analyst

AI Data Operations Analyst

As an AI Data Operations Analyst, you will be a pivotal team member in ensuring the highest levels of service for our users. You'll be involved in the day-to-day operations of the Customer Operations team, managing our AI agent + Human in the loop processes, and working with the product & data team to train our agents in a timely & efficient manner.

You'll also play a critical role in managing AI assisted reviews for our customers on a daily basis and ensure timely resolution of the reviews while also working on automations to improve AI agentic behavior.

• Execute and manage human + AI review moderation workflows for major brand partners, ensuring high quality, compliance with brand guidelines, and timely turnaround.
• Managing AI assisted reviews for our customers on a daily basis and ensure timely resolution of the reviews
• Validate and refine AI-generated data such as:
• Issue classification
• Output verification for agentic training
• Perform data training, labeling, and validation tasks to support agent model retraining and brand-specific behavior tuning.
• Develop, maintain, and document processes for gathering, managing, and applying brand guidelines into Momo's AI system.
• Support manual SFTP uploads of reviews and CDP data, pulling from FDP and other internal/external sources.

• Build out processes and operate automations and scripts to streamline onboarding workflows, reducing reliance on engineering teams.
• Map out SFTP and other data integration touchpoints, both internally and externally; recommend improvements for seamless data flow into Momo's ecosystem.
• Support partnerships-related onboarding/offboarding owning the operational processes end to end.
• Provide analytics support for Strategic Ops, Customer Success, and Customer Operations teams. Examples:
• Account health reporting
• Operational insights dashboards
• Data pulls and SQL query support
• Collaborate with engineering and data teams to identify opportunities to optimize data pipelines, automate manual tasks, and improve operational efficiency.

• Maintain best in class service quality for our agentic review system
• Meet or exceed First Response Time targets.
• Meet or exceed Resolution Times
• Bring down AI assisted reviews error rate to