Field Support Specialist

Job Description

Artificial Intelligence;
Advanced Technology;
The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross‑training and advancement opportunities in a team‑focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Information Systems Field Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders – patients, providers, payors, and regulators – to achieve the best clinical outcomes.

• Through collaboration with vendors, procurement staff and operational leadership, assess functional needs of the business in relation to hardware and software standards. Maintain and communicate established IS standards to staff.
• Assist in maintaining oversight of all IS inventory stock – including ordering, receiving, tracking, and deployment.
• Assist staff with the installation, relocation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Provide 24‑hour on‑call service to all required departments and hospitals as scheduled.
• Act as liaison between IT and Branch Sites / Offices for various IS and Operational projects and evolutions, including management of internal resources and vendor contacts, scheduling, and technical evaluation as needed to ensure timely and accurate completion of projects as business needs dictate.
• Monitor and complete all support and project related tasks and activities. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution and marking the records as complete.
• Interact with Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues.
• Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs.
• Utilize industry best practices to maintain appropriate level of LAN / WAN and computer systems security as established. Identify and work with IS Admins support staff to rectify any noted deficiencies.
• Other duties and responsibilities as requested.

• Through collaboration with vendors, procurement staff and operational leadership, assess functional needs of the business in relation to hardware and software standards. Maintain and communicate established IS standards to staff. Assist in maintaining oversight of all IS inventory stock – including ordering, receiving, tracking, and deployment.
• Assist staff with the installation, relocation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Provide 24‑hour on‑call service to all required departments and hospitals as scheduled.
• Act as liaison between IT and Branch Sites / Offices for various IS and Operational projects and evolutions, including management of internal resources and vendor contacts, scheduling, and technical evaluation as needed to ensure timely and accurate completion of projects as business needs dictate.
• Monitor and complete all support and project related tasks and activities. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issues, listing troubleshooting steps, providing a resolution and marking the records as complete.
• Interact with Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues.
• Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs.
• Utilize industry best practices to maintain appropriate level of LAN / WAN and computer systems security as established. Identify and work with IS Admins support staff to rectify any…