Data Center Manager, Data Center Ops; DCO

Data Center Manager, Data Center Ops (DCO)

Job  | Amazon Data Services, Inc.
This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. Candidates should be willing to work independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space.

This team operates 24/7 and the role follows a night‑shift schedule that may be adjusted as operational demands change.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team of data center operation professionals across different locations
• Develop career paths and update internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective management of day‑to‑day data center operations, including queue management, 24/7 shift arrangement, and hardware logistics
• Serve as subject‑matter expert across all aspects of data center operations
• Ensure all operational KPIs and metrics are measured and met
• Inspire and guide improvement in team processes, technology innovation, and automation
• Manage large‑scale events (outages) and act as the call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule, coordinating absences and vacations
• Passion for quality and quantity of services provided, continuously improving Customer Experience

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in data center management. The role helps ensure overall availability and reliability to meet or exceed defined service levels. We are expanding our infrastructure management team and look for technology managers with people‑management experience, strong technical understanding, and the vision to elevate AWS Data Center Operations.

Amazon Web Services operates as a fast‑paced technology company, supporting data center operations worldwide. This expanding team seeks experienced managers with technical expertise and a drive to advance AWS Data Center Operations.

• 2+ years of data center engineering or operations experience
• 2+ years of experience managing people in a technical environment

• 2+ years of computer hardware experience, including troubleshooting and repairing
• Experience in technical writing in a relevant field
• Certifications in a relevant field (CCENT, Network+, CCNA)
• Behavioral interviewing and hiring experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

Location:

USA, MS, Canton – Salary range: $70,700.00 – $ USD annually

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