Senior Patient Services Representative

Overview

At Ortho Arizona, we are bringing the best together. Our organization serves ALL orthopedic and sports medicine needs throughout the Valley with a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists. Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 providers across 30 locations, in addition to in-house state-of-the-art MRI capabilities.

Ortho Arizona is committed to best-in-class patient care, pioneering research and technology, and rewarding and recognizing our team members.

• Provide coverage at other clinics within the region for callouts and other planned paid time off
• Act as the primary trainer for all new hires; mentor and train all patient service representatives on process improvements and updated company policies and procedures
• Greet patients and visitors promptly, courteously, and helpfully; respond to routine requests for information
• Register patients, including obtaining prior authorization, eligibility and benefits, scanning IDs and insurance cards, taking patients  pictures in EMR, and confirming demographics and paperwork for accuracy and completion
• Relay benefit information to patients
• Collect patient account balances, co-insurance, copays, deductibles or self-pay estimates; prepare daily batch and deposits
• Interact with patients, family members, visitors, and health care team members; direct questions/complaints to the appropriate department; maintain efficient patient flow during check-in/check-out; check in outside vendors
• Schedule follow-up office visits or procedures, log no-show appointments; ensure proper authorization and/or valid referral documentation; assist in scanning
• Maintain and organize lobby area; ensure clinic is secured at end of day
• Answer phones promptly and courteously; screen and route calls; create phone notes in the EMR and provide information to patients
• Maintain medical records
• All other duties as assigned

• Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills
• Ability to understand/perform training on practice management software; continue to expand knowledge as updates occur
• Follow all Standard Operating Procedures
• Excellent customer service
• High school diploma or GED
• One-year medical office experience

• Robust paid time off package including sick time, holidays, and PTO
• Medical with multiple plan options
• Health Savings Account with company contributions
• Dental & Vision insurance
• 401(k)
• Pet Discount Plan
• protection & Legal assistance