Clinical Pharmacist - Counseling & Phone Support

Clinical Pharmacist – Counseling & Phone Support

Seeking a Clinical Pharmacist who will primarily conduct patient interactions via phone, providing medication counseling, education, and ongoing clinical support to improve adherence and patient experience.

• Patient Counseling & Phone Support
  • Conduct daily phone consultations with patients regarding prescriptions, medication regimens, side effects, and administration techniques.
  • Provide clear, empathetic education tailored to each patient’s needs, including adherence support and lifestyle guidance.
  • Answer patient questions related to therapy, drug interactions, and monitoring requirements.
  • Document all counseling sessions and clinical interventions in compliance with regulatory and organizational policies.
• Clinical Oversight & Safety
  • Verify prescriptions for clinical appropriateness, accuracy, and safety.
  • Monitor and resolve medication-related problems, collaborating with prescribers when therapy modifications are required.
  • Identify potential adverse drug reactions and ensure timely interventions.
  • Support adherence and persistence programs to improve patient outcomes.
• Collaboration & Communication
  • Work closely with clinical pharmacy technicians, call center agents, and support teams to triage calls and elevate clinical questions appropriately.
  • Communicate with prescribers and healthcare teams to clarify orders, address patient concerns, and ensure continuity of care.
  • Participate in interdisciplinary team discussions to optimize patient therapy.
• Compliance & Quality
  • Maintain compliance with federal, state, and organizational regulations, including HIPAA and patient privacy requirements.
  • Ensure counseling aligns with best practices and clinical guidelines.
  • Participate in continuous improvement initiatives related to patient support and pharmacy services.

• Doctor of Pharmacy (Pharm
  
  D) or Bachelor of Pharmacy degree required.
• Active Ohio pharmacist license preferred; must be in good standing or willing to obtain within 180 days.
• 1–3+ years of direct patient care experience preferred (retail, specialty, or ambulatory care settings).
• Strong knowledge of pharmacotherapy, medication safety, and patient counseling techniques.
• Excellent verbal communication and active listening skills.
• Compassionate, patient-centered approach to care.
• Comfort with technology platforms, including pharmacy management systems, call routing systems, and electronic health records.

• Ability to explain complex clinical concepts in simple, patient-friendly language.
• Strong time management and prioritization skills for handling a high volume of patient calls.
• Empathy and patience when working with diverse patient populations.
• Team-oriented, with the ability to collaborate across pharmacy, clinical, and operational teams.

• Phone-based, majority of the day spent in patient counseling and support calls.
• May include occasional on-site duties such as prescription verification, staff education, or team collaboration.
• Full-time, with flexibility for evenings or weekends depending on patient and business needs.

• Answer phone calls and perform patient counseling duties throughout a standard 8-hour workday.
• Remain seated and engaged at a workstation for extended periods while maintaining focus on patient interactions.
• Use computer systems, telephony platforms, and electronic health records efficiently to complete daily tasks.
• Have reliable internet access and a private, quiet workspace to ensure patient privacy and effective communication.
• Meet productivity and quality standards for remote clinical and patient support operations.

Status: Full-time

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.