Front Office Representative- PT

Minimum Qualifications

• One–two years of patient registration experience in a medical office or healthcare setting.
• Effective communication with physicians, patients and the public, establishing positive relationships with internal and external stakeholders.
• Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• HSD/GED or equivalent.

• Bilingual (English/Spanish) strongly preferred.
• Previous experience in collecting payments preferred.

• Promptly greet and acknowledge patients; inform MAs and providers of arrivals.
• Instruct patients in completing medical history and forms; correct records as needed.
• Obtain accurate demographic and insurance information and financial contract/consent; ensure all required authorizations and referrals are attached to appointments.
• Identify and collect co-payments, co-insurances, and past‑due balances.
• Explain financial requirements to patients, respond to billing and insurance questions; refer complex queries to Site Billing Specialist.
• Evaluate patient financial status and establish payment plans as authorized.
• Accurately complete and interpret insurance verification and benefits; notify relevant parties of coverage issues.
• Scan new or updated patient information into the computer system.
• Schedule follow‑up appointments; review coverage; notify patients of required authorizations/referrals and send requests to PCP.
• Maintain knowledge of insurance plans accepted by HOPCo.
• Communicate with patients in the lobby if a physician or provider is running behind schedule.
• Maintain a secure and accurate cash drawer; balance and close daily.
• Uphold patient confidentiality.
• Maintain a clean and organized front office workspace.
• Follow established Front Office SOPs.
• Demonstrate current competencies, including a general understanding of insurance requirements.

The Center for Orthopedic Research and Education is part of The CORE Institute, ranked by Ranking Arizona as a leading orthopedic practice and healthcare organization.

• #1 for Orthopedic Practices
• #1 for Healthiest Healthcare Employers
• #3 for Best Healthcare Workplace Culture
• Winner in Best Places to Work

Entry level

Full-time

Administrative

Hospitals and Health Care