Senior Acute Patient Access Services Representative ER
Listed on 2026-01-01
-
Healthcare
Healthcare Administration, Medical Receptionist
Join to apply for the Senior Acute Patient Access Services Representative ER role at Banner Health
Senior Acute Patient Access Services Representative ER2 days ago Be among the first 25 applicants
Join to apply for the Senior Acute Patient Access Services Representative ER role at Banner Health
Additional
Job Description
Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work Certification. Apply today to build your career.
Why You’ll Love This Role:
At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.
Primary City/State:
Mesa, Arizona
Department Name:
Work
Shift:
Day
Job Category:
Revenue Cycle
Additional
Job Description
Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work Certification. Apply today to build your career.
Why You’ll Love This Role:
At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.
What You’ll Do:
The Senior Acute Patient Access Services Representative provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns. You will be responsible for insurance verification, patient check in, collections and will be an additional extension of leadership.
You’re a Great Fit If You:
Thrive in fast-paced environments (like ERs, clinics, or specialty care).
Have stellar communication skills and a high emotional IQ.
Are detail-oriented, tech-savvy, and a natural problem-solver.
Have strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required.
We are looking for someone who demonstrates strong leadership skills and can confidently guide and support the team. Ideal qualities include the ability to:
Keep the team focused and on task
* Train and mentor new hires with confidence
* Work independently to complete reports alongside regular workflow
* Handle escalated patient concerns professionally and de-escalate tense situations
* Have a solid understanding of payment hierarchy and be able to clearly explain balances to patients
* Enforce collection policies with professionalism and firmness. This role requires someone who leads by example and can balance team support with operational responsibilities.
Hours and Schedule: Sun, Mon, Tues 6am-6pm
On-call shifts and Holidays may be required. You will also receive an additional $1/hour weekend shift differential for any weekend hours.
All Acute Patient Access Services new hires are required to attend New Hire Orientation & PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and may vary from the posted schedule once training is completed (regardless of your hired shift/hours).
Position Summary
This position is the first point of contact at healthcare facilities and assist patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).