SMI Navigator - Case Management

SMI Navigator – Case Management

Join to apply for the SMI Navigator – Case Management role at Chicanos Por La Causa, Inc. (CPLC).

The Esperanza team is searching for our new SMI Navigator who is ready to make an impact with their case management and SMI experience.

SCHEDULE
Monday—Friday, 8 am–5 pm. The Esperanza team meets clients in office and in the community.

LOCATION
325 N. Stapley Dr., Mesa, AZ

ABOUT Esperanza
CPLC‑CARF accredited Centro Esperanza offers specialized services for SMI populations focusing on case management and psychiatric services. We provide trauma‑informed support tailored to individual needs, supporting the people we serve on their recovery journey.

As the SMI Navigator, you will be an integral part of an interdisciplinary team providing case management services to a caseload of severely mentally ill adults with or without co‑occurring substance abuse disorders. You act as the advocate and support for each client, engaging with community agencies, health‑care providers, and others on their behalf to ensure access to the services needed to increase wellness, self‑management, and reduce emergency‑room visits and/or hospitalizations.

You provide clinical support, consultation, education, and information around psychosocial and/or substance‑abuse conditions, interventions, and resources to maintain focus on outcomes and best practices, participating in assessments and service plan development.

• Guide clients through comprehensive care: participate in assessments and service planning, ensuring every client’s needs are identified and addressed with individualized strategies.
• Coordinate services across multiple systems: connect clients with behavioral health, medical, dental, social, and community resources.
• Provide outreach and crisis support: follow up on missed appointments, respond to crises, and maintain ongoing engagement.
• Drive and transport clients safely: provide services to clients in the community and transport them in agency or personal vehicles as needed.
• Maintain accurate records and monitor progress: document all activities, track treatment effectiveness, and adjust service plans.

• Connecting people to resources is your specialty; you help clients navigate systems for basic needs and stability.
• You are a collaborator: you coordinate care, engage in a team environment, and keep everyone informed toward shared goals.
• You’re proactive and detail‑oriented: you follow up on missed appointments, respond to crises, and ensure service plans are implemented.
• You communicate with clarity and compassion: you advocate for clients and build trust while navigating complex systems.

• Master’s degree in a behavioral health related field.
• Bachelor’s degree in behavioral health related field (required); one year behavioral health work experience preferred.
• Master’s degree in a non‑behavioral health related field with 30 semester hours in behavioral health education and two years behavioral health work experience.
• Bachelor’s degree in a non‑behavioral health related field with 30 semester hours in behavioral health education and two years behavioral health work experience.
• Associate’s degree in behavioral health related field with four years behavioral health work experience.
• Associate’s degree in a non‑behavioral health related field with 30 semester hours in behavioral health education and five years behavioral health work experience.
• High school diploma or equivalent with 18 credit hours of post‑high school education in a field related to behavioral health (completed no more than 4 years before date of proposed employment) and two years full‑time behavioral health experience; or four years behavioral health work experience.

• Generous paid holiday
• Employee recognition program
• Paid time off & paid sick days
• Free preventative services & wellness rewards
• Medical, dental, and vision for spouse/domestic partner & children to age 26
• Health savings account & flexible spending account
• Life & disability options
• Employee assistance program
• Telemedicine & concierge services
• 401(k) retirement plan
• Pet care & life mart purchase…