Health Unit Coordinator HUC Progressive Care

Mesa, Arizona

Office: PCU-4th Floor-Hosp, Evening Shift, 4 9‑hour shifts per week, rotating weekend and holiday schedule. Night and weekend shift differentials apply.

This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promotes an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and patients, calls in consults, and acts as a liaison with all other internal departments and external contacts.

• Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.
• Processes patient admissions, records bed assignments in system, makes face sheets and prints patient labels upon admission. Orders outside records from other facilities and physicians’ offices.
• Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that all reports and chart forms are scanned or filed into the patient’s record. Ensures that charting forms are labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials. May be responsible for QC/validations.
• Enters pending discharges into the system. Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge. Processes patient discharges.
• Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery.
• Monitors and tracks the use and whereabouts of electronic equipment such as patient  and laptop computers. Ensures that all are accounted for and in working order.
• Works under local supervision and has responsibility for assigned unit only. Incumbents work in a fast‑paced, sometimes stressful environment with a strong focus on customer service. Interacts with other health unit secretaries and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, patient service staff and medical records staff.

• High school diploma/GED or equivalent working knowledge.
• At least 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service.
• Excellent organizational skills, effective human relations and communication skills.
• Working knowledge of medical terminology and computer literacy. Knowledge of commonly used office software and keyboarding skills.
• For employees in Behavioral Health clinical settings that serve children:
  Arizona Fingerprint Clearance Card at hire and throughout employment;
  Arizona Criminal History Affidavit signed upon hire.

• Successful completion of an approved unit secretary program and BLS certification.

EEO/Disabled/Veterans. Our organization supports a drug‑free work environment.