Customer Service Representative

Description

Are you looking for an exciting entry level position where you can gain valuable skills and start your career? Look no further than Delta Mechanical Inc.

At Delta Mechanical, we're more than just a plumbing company; we're a family built on a foundation of integrity, excellence, and unwavering dedication to our craft. Since our humble beginnings in 1996, we've grown from a small‑scale family business to setting new standards of excellence every step of the way.

Why join us? Here’s why:

Commitment to Excellence: We pride ourselves on delivering exceptional plumbing services ranging from routine maintenance to complex installations and emergency repairs. We’re committed to excellence in every aspect of our work.

Culture of Innovation: We stay ahead of the curve by embracing the latest technological advancements in the plumbing industry.

Nationwide Presence: With branches in multiple cities and states across the country, Delta Mechanical offers opportunities for relocation and growth.

This position is responsible for acting as a liaison by advocating for our clients and serving them to meet all plumbing needs by providing product & services information and resolve any emerging problems that our customer accounts might face with accuracy, efficiency, and genuine care.

• Answering questions about our products & services.
• Processing purchase orders.
• Troubleshooting basic technical problems.
• Handling customer complaints.
• Manage large number of incoming & outgoing calls.
• Meet customer service team sales targets.
• Responsible for managing records of customer complaints.
• Managing interdepartmental emails in a timely manner.
• Retain customers that are on the schedule for the future.
• Be responsible for overall customer satisfaction with regards to communication, workmanship, and quality.
• Completes all required company training/compliance courses as assigned.
• Perform related duties as assigned, within your scope of practice.

• Less than a high school education.

• No prior experience or training required.
• This position does not include any supervisory responsibilities.

• No specific licenses & certifications needed.

This position requires the capability to understand and follow both oral and written directions. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain cooperative working relationships.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem‑solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established time frames.
• Performs well with frequent interruptions and/or distractions.
• Basic math skills.
• Ability to consistently demonstrate our core values by maintaining the highest standards of professionalism when interacting with team members, management, and customers.

• No travel required.

• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Grasping:
  Applying pressure to an object with the fingers and palm.
• Feeling:
  Perceiving attributes of objects, such as size, shape, temperature or texture by touching with the skin, particularly that of the fingertips.
• Talking:
  Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing:
  Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through…