Customer Service Representative

WATSON GLOVES:
Who We Are:

With 108 years of experience, Watson Gloves is North America's single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home,  are a Family-owned company that is committed to providing Authentic and Fun experiences for our people and our customers that deliver above and beyond customer and employee experiences based in Integrity and Continuous Improvement.

Our drive for being industry leaders in glove innovation and focus on the four pillars of corporate social responsibility play a large part in our success as we live out our Just Cause by elevating industry for the greater good through sustainability and innovation protecting people and our planet.

If you like to work in a cool, collaborative workplace where we like to have fun but get the job done, look no further than Watson Gloves. "We're glovers, not fighters" - Watson Marketing Team.

Role: Customer Service Representative

Location: Mesa, Arizona (on-site)

Salary: $50,000 - $55,000 USD

The Role:

We're expanding our Mesa branch and are excited to add another Customer Service Representative to our team.

As a member of our Customer Service team, you will be responsible for providing top-tier service to our US customers while working closely with our Customer Service and Sales teams in both the US and Canada.

We will provide plenty of training and mentorship and are looking for someone with a solid customer service background who would be comfortable working independently with a high level of autonomy as we build out our team in Mesa.

YOUR core responsibilities:

Customer Support:

• Assist customers in person, over the phone, email, or online chat, with inquiries relating to pricing, stock availability, cross-over products, orders, Fish & Wildlife fees and shipments, forwarding leads to Sales Reps as needed.
• Develop and maintain a high level of product knowledge along with an understanding of industrial safety protection.
• Develop strong relationships with Watson Gloves customers and in time, should be able to greet customers by name.
• Utilize critical thinking skills to effectively solve customer inquiries.
• Recommend substitutions on out-of-stock products to customers as required.
• Utilize product and customer knowledge to suggest Add On sales to customer orders.

Order Management:

• Order entry and management of regular, drop ship, booking, private label and/or EDI orders.
• Active follow up and management of shipping, tracking information, backorders, open orders, and missing shipments.
• Monitor customer balances and communicate with Credit Department.
• On a weekly basis, ensure all territory open orders are actioned.
• Manage transfer orders and expedite territory back orders on a weekly basis.
• Track missing shipments and backorders.

National Account Assistance:

• Provide support to US Sales Team, Retail and Industrial
• Assist Sales staff with product availability and other information as requested.
• Review and vet RA's and forward to Sales Reps.
• Alert Sales Managers of any pricing discrepancies.
• Attend Trade Shows as required
• Review Customer Supplier Guides and communicate requirements to Operations and Sales Team

General:

• Attend and lead product knowledge sessions.
• Stay active on social media (Linked In, Twitter, Facebook)

What YOU BRING to Watson Gloves:

• 5+ years of customer service experience
• Minimum high school diploma
• Excellent written and verbal communication skills
• Strong customer service, organizational, time management and critical thinking skills
• Strong computer skills:
  Outlook, Word, Excel
• Ability to work under pressure and multitask
• Team player

Our VALUES:

• Family Spirit: we support each other and we work as a team
• Integrity: we deliver on our promises every single day
• Fun: we work hard and play hard
• Authentic: we are true to who we are and what we do
• Continuous Improvement:
  We continually invest in our people and improving our processes

What we OFFER:

• Competitive compensation package
• Comprehensive benefits package and time off policies
• 401K matching
• Great work environment & culture - we're recognized as one of Canada's Best Managed Companies 2025!
• Lots of fun events & company SWAG

Thank you for your interest in Watson Gloves #WG! Only those applicants selected for an interview will be contacted. We wish you the best in your job search.

Remember to follow us online for future opportunities: ,

Watson Gloves is an equal opportunity employer, that fosters a diverse & inclusive workplace; one in which we are all working towards the same Just Cause of elevating our industry for the greater good, through sustainability and innovation, protecting people and our planet. Watson Gloves abides by Federal laws and does not discrimination on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

For more information on our Diversity & Inclusion statement & practices visit:
Watson Gloves Careers - Watson Gloves